Interactions 2025: Discover Real AI Outcomes for Customer Service with NICE CXone Mpower and Keynote by Kristen Bell
NICE (Nasdaq: NICE) has officially announced Interactions 2025, the premier customer experience (CX) event set to take place from June 16-18, 2025, at the luxurious Aria Hotel in Las Vegas. This highly anticipated event will bring together industry leaders, innovators, and CX professionals to explore groundbreaking advancements in AI and automation for customer service. With over 50 live product demonstrations, 100+ best practice sessions, and interactive panels, Interactions 2025 is designed to provide businesses with actionable strategies to maximize their AI investments and deliver unparalleled customer experiences.
Unveiling CXone Mpower Innovations: Smarter Automation, Faster Results
At the heart of Interactions 2025 is the showcase of NICE’s latest CXone Mpower innovations, including the revolutionary CXone Mpower Orchestrator. These cutting-edge tools are transforming how businesses approach customer service by enabling smarter automation, faster resolutions, and instant returns on AI investments. Attendees will witness firsthand how Fortune 500 companies and iconic brands are leveraging these technologies to revolutionize their operations and elevate customer satisfaction.
Scott Russell, CEO of NICE, emphasized the significance of this year’s event: “Interactions 2025 is the launchpad for the next era of customer service automation. We’re unveiling powerful new CXone Mpower innovations that are redefining how businesses operate—delivering smarter automation, faster resolutions, and unmatched customer experiences. If you want to lead the AI revolution in customer service, this is where it starts.”
Celebrity Keynote: Kristen Bell Inspires Innovation
Adding a touch of star power to the event, Interactions 2025 will feature a special celebrity keynote address by Kristen Bell, beloved for her roles in Frozen, Veronica Mars, The Good Place, and most recently, Nobody Wants This. Known for her wit, charm, and ability to connect with audiences, Bell will share insights on creativity, innovation, and the importance of delivering exceptional experiences—themes that align perfectly with the mission of Interactions 2025. Her presence promises to inspire attendees to think boldly about the future of customer service.
Action-Packed Agenda: Learn, Network, and Transform
The three-day event is packed with opportunities for learning, networking, and hands-on engagement. Highlights include:
- Main Stage Keynotes: Hear from industry leaders and CX visionaries as they share insights on the latest trends, challenges, and opportunities in customer service.
- Best Practice Sessions: Dive into 100+ sessions covering real-world use cases, proven strategies, and actionable tips to implement AI-driven solutions effectively.
- Interactive Panels: Engage in thought-provoking discussions with experts and peers about the future of AI in customer service.
- Live Product Demonstrations: Experience over 50 live demos showcasing NICE’s newest innovations, including CXone Mpower Orchestrator, and see how these tools can transform your business.
- One-on-One Consultations: Book complimentary consultations with leading industry analysts to craft a personalized roadmap for driving immediate results. Reserve your session here.
EDU Training Day: Unlock the Full Potential of CX Technology
Kicking off the event on June 16 is EDU Training Day, a hands-on learning experience led by NICE experts. Attendees will gain insider strategies, pro tips, and practical guidance to harness the full potential of next-generation customer service technology. Whether you’re new to CXone or looking to deepen your expertise, this immersive day of training is designed to equip you with the skills needed to succeed in today’s competitive landscape.
Investor Day: A Closer Look at NICE’s Vision
On June 17, NICE will host its annual Investor Day, featuring presentations from NICE executives and in-depth product and technology sessions. This exclusive event offers investors and stakeholders an opportunity to learn more about NICE’s strategic vision and growth trajectory. For inquiries or further information, please contact NICE IR at ir@nice.com.
Why Attend Interactions 2025?
In an era where customer expectations are higher than ever, businesses must stay ahead of the curve by adopting innovative technologies that deliver real, measurable outcomes. Interactions 2025 provides a unique platform to:
- Gain a clear, actionable blueprint for implementing AI and automation in customer service.
- Learn from the success stories of Fortune 500 companies and iconic brands.
- Network with industry peers and thought leaders shaping the future of CX.
- Access hands-on demos and expert-led training sessions to unlock the full potential of NICE’s CXone Mpower platform.
About NICE: Empowering Extraordinary Customer Experiences
NICE (Nasdaq: NICE) is a global leader in AI-powered customer experience solutions, helping organizations of all sizes create extraordinary interactions while meeting key business metrics. Featuring the world’s #1 cloud-native customer experience platform, CXone, NICE empowers businesses with self-service and agent-assisted CX software that goes beyond the contact center. Over 25,000 organizations in more than 150 countries, including 85 of the Fortune 100 companies, partner with NICE to transform and elevate every customer interaction.
