BigPanda Launches Agentic IT Operations Platform to Transform the $200 Billion ITOps Market with Intelligent Automation
In a groundbreaking move set to redefine IT operations, BigPanda, the leader in agentic IT operations, has announced the launch of its Agentic IT Operations Platform. This powerful evolution introduces advanced AI-powered automation solutions designed to streamline manual and time-intensive workflows in IT operations (ITOps) and incident management. By leveraging intelligent automation, BigPanda empowers enterprises to reduce costs, enhance system resiliency, improve customer experiences, and scale incident response without increasing headcount.
The platform introduces two game-changing AI solutions: BigPanda AI Detection and Response (ADR) and BigPanda AI Incident Assistant. Both solutions are powered by the BigPanda IT Knowledge Graph, a revolutionary data model that unifies structured IT data with unstructured organizational knowledge, such as chat transcripts and bridge call recordings. This dynamic intelligence enables enterprises to automate the entire incident lifecycle across fragmented teams, including centralized Ops and decentralized DevOps teams.
Automating Detection and Response for Operations Teams
Industry reports reveal that enterprises spend over $200 billion annually on frontline Level 1 (L1) support, yet incident response remains manual, slow, and difficult to scale. These inefficiencies divert valuable resources from strategic innovation to reactive support. BigPanda is tackling this challenge head-on by transforming manual workflows into intelligent, automated processes using agentic AI—a type of AI that creates autonomous systems capable of making decisions and performing tasks without constant human intervention.
BigPanda AI Detection and Response (ADR) automates L1 incident workflows by detecting issues early, diagnosing them with AI precision, and responding with machine speed. ADR continuously learns from operational history and real-time human feedback, eliminating the need for manual data curation or rule maintenance.
“Agentic IT operations is a complete reimagining of the L1 function,” said Fred Koopmans, Chief Product Officer at BigPanda. “Our AI doesn’t just detect—it understands, acts, and learns from every incident to improve over time.”
With ADR, enterprises can achieve faster incident resolution, reduce downtime, and free up talent for higher-value tasks. This not only lowers operating costs but also enhances system resiliency and improves overall service quality.
Empowering Incident Response Teams with AI Incident Assistant
The BigPanda AI Incident Assistant serves as a real-time decision and automation partner for incident commanders, L2 engineers, SREs, and service owners. It surfaces hidden institutional knowledge buried across siloed teams, tools, and systems, enabling faster investigation and resolution of incidents. By tapping into unstructured data sources like chat threads, tickets, and bridge call transcripts, the AI Incident Assistant provides actionable insights that help teams resolve incidents more efficiently.
“AI Incident Assistant helps our customers eliminate the chaos of complex incidents,” said Koopmans. “Instead of scrambling for answers, response teams get agentic support that anticipates needs, suggests actions, and documents outcomes.”
This solution reduces reliance on lengthy bridge calls, minimizes unnecessary escalations, and generates lasting institutional knowledge from untapped sources. As a result, teams can focus on proactive improvements rather than reactive firefighting.
The Differentiator: BigPanda IT Knowledge Graph
At the heart of the BigPanda platform lies the IT Knowledge Graph, a real-time intelligence engine that continuously ingests and connects fragmented data from across the enterprise. Unlike legacy IT systems that rely on highly structured and curated data, the IT Knowledge Graph thrives on messy, incomplete, and informal inputs, mirroring how real-world teams operate.
“The IT Knowledge Graph gives our platform a panoramic view,” said Assaf Resnick, CEO of BigPanda. “It sees across silos, learns from institutional experience, and adapts in real-time, even when the data isn’t perfect.”
By integrating various types of structured and unstructured data—such as machine telemetry, service tickets, change logs, collaboration artifacts, and runbooks—the IT Knowledge Graph enables BigPanda to address use cases that traditional IT solutions cannot. For example, it can identify incidents missed by monitoring tools, recommend resolutions based on chat threads, and document fixes that were never logged.
Transformative Impact on Enterprise IT Operations
BigPanda’s Agentic IT Operations Platform represents a timely and transformative advancement for enterprise IT. By delivering scalable, enterprise-ready AI that integrates seamlessly into existing environments, BigPanda enables organizations to shift from reactive to proactive IT operations.
“BigPanda enables a fundamental shift in how organizations manage IT operations toward greater confidence, control, and agility,” said Mike Cervasio, Global Practice Manager for Observability and AIOps at World Wide Technology.
Unlocking the Potential of Intelligent Automation
The introduction of BigPanda’s Agentic IT Operations Platform marks a pivotal moment in the evolution of IT operations. By automating manual workflows and empowering teams with intelligent AI agents, BigPanda is helping enterprises unlock significant cost savings, improve operational efficiency, and deliver superior customer experiences.
As the demand for resilient and agile IT operations continues to grow, BigPanda’s innovative approach positions it as a leader in the $200 billion ITOps market. With its ability to connect fragmented teams, unify siloed data, and drive continuous improvement through AI, BigPanda is setting a new standard for intelligent automation in IT operations.
For businesses seeking to modernize their IT operations and stay ahead of the curve, BigPanda offers a proven solution that combines cutting-edge AI with practical, real-world applications. By embracing agentic IT operations, organizations can confidently navigate the complexities of today’s digital landscape while preparing for the challenges of tomorrow.
In conclusion, BigPanda’s launch of the Agentic IT Operations Platform is not just an incremental improvement—it’s a transformative leap forward. By harnessing the power of AI and intelligent automation, BigPanda is paving the way for a future where IT operations are smarter, faster, and more resilient than ever before.
BigPanda Launches Agentic IT Operations Platform to Transform the $200 Billion ITOps Market with Intelligent Automation
In a groundbreaking move set to redefine IT operations, BigPanda, the leader in agentic IT operations, has announced the launch of its Agentic IT Operations Platform. This powerful evolution introduces advanced AI-powered automation solutions designed to streamline manual and time-intensive workflows in IT operations (ITOps) and incident management. By leveraging intelligent automation, BigPanda empowers enterprises to reduce costs, enhance system resiliency, improve customer experiences, and scale incident response without increasing headcount.
The platform introduces two game-changing AI solutions: BigPanda AI Detection and Response (ADR) and BigPanda AI Incident Assistant. Both solutions are powered by the BigPanda IT Knowledge Graph, a revolutionary data model that unifies structured IT data with unstructured organizational knowledge, such as chat transcripts and bridge call recordings. This dynamic intelligence enables enterprises to automate the entire incident lifecycle across fragmented teams, including centralized Ops and decentralized DevOps teams.
Automating Detection and Response for Operations Teams
Industry reports reveal that enterprises spend over $200 billion annually on frontline Level 1 (L1) support, yet incident response remains manual, slow, and difficult to scale. These inefficiencies divert valuable resources from strategic innovation to reactive support. BigPanda is tackling this challenge head-on by transforming manual workflows into intelligent, automated processes using agentic AI—a type of AI that creates autonomous systems capable of making decisions and performing tasks without constant human intervention.
BigPanda AI Detection and Response (ADR) automates L1 incident workflows by detecting issues early, diagnosing them with AI precision, and responding with machine speed. ADR continuously learns from operational history and real-time human feedback, eliminating the need for manual data curation or rule maintenance.
“Agentic IT operations is a complete reimagining of the L1 function,” said Fred Koopmans, Chief Product Officer at BigPanda. “Our AI doesn’t just detect—it understands, acts, and learns from every incident to improve over time.”
With ADR, enterprises can achieve faster incident resolution, reduce downtime, and free up talent for higher-value tasks. This not only lowers operating costs but also enhances system resiliency and improves overall service quality.
Empowering Incident Response Teams with AI Incident Assistant
The BigPanda AI Incident Assistant serves as a real-time decision and automation partner for incident commanders, L2 engineers, SREs, and service owners. It surfaces hidden institutional knowledge buried across siloed teams, tools, and systems, enabling faster investigation and resolution of incidents. By tapping into unstructured data sources like chat threads, tickets, and bridge call transcripts, the AI Incident Assistant provides actionable insights that help teams resolve incidents more efficiently.
“AI Incident Assistant helps our customers eliminate the chaos of complex incidents,” said Koopmans. “Instead of scrambling for answers, response teams get agentic support that anticipates needs, suggests actions, and documents outcomes.”
This solution reduces reliance on lengthy bridge calls, minimizes unnecessary escalations, and generates lasting institutional knowledge from untapped sources. As a result, teams can focus on proactive improvements rather than reactive firefighting.
The Differentiator: BigPanda IT Knowledge Graph
At the heart of the BigPanda platform lies the IT Knowledge Graph, a real-time intelligence engine that continuously ingests and connects fragmented data from across the enterprise. Unlike legacy IT systems that rely on highly structured and curated data, the IT Knowledge Graph thrives on messy, incomplete, and informal inputs, mirroring how real-world teams operate.
“The IT Knowledge Graph gives our platform a panoramic view,” said Assaf Resnick, CEO of BigPanda. “It sees across silos, learns from institutional experience, and adapts in real-time, even when the data isn’t perfect.”
By integrating various types of structured and unstructured data—such as machine telemetry, service tickets, change logs, collaboration artifacts, and runbooks—the IT Knowledge Graph enables BigPanda to address use cases that traditional IT solutions cannot. For example, it can identify incidents missed by monitoring tools, recommend resolutions based on chat threads, and document fixes that were never logged.
Transformative Impact on Enterprise IT Operations
BigPanda’s Agentic IT Operations Platform represents a timely and transformative advancement for enterprise IT. By delivering scalable, enterprise-ready AI that integrates seamlessly into existing environments, BigPanda enables organizations to shift from reactive to proactive IT operations.
“BigPanda enables a fundamental shift in how organizations manage IT operations toward greater confidence, control, and agility,” said Mike Cervasio, Global Practice Manager for Observability and AIOps at World Wide Technology.
Unlocking the Potential of Intelligent Automation
The introduction of BigPanda’s Agentic IT Operations Platform marks a pivotal moment in the evolution of IT operations. By automating manual workflows and empowering teams with intelligent AI agents, BigPanda is helping enterprises unlock significant cost savings, improve operational efficiency, and deliver superior customer experiences.
As the demand for resilient and agile IT operations continues to grow, BigPanda’s innovative approach positions it as a leader in the $200 billion ITOps market. With its ability to connect fragmented teams, unify siloed data, and drive continuous improvement through AI, BigPanda is setting a new standard for intelligent automation in IT operations.
For businesses seeking to modernize their IT operations and stay ahead of the curve, BigPanda offers a proven solution that combines cutting-edge AI with practical, real-world applications. By embracing agentic IT operations, organizations can confidently navigate the complexities of today’s digital landscape while preparing for the challenges of tomorrow.
In conclusion, BigPanda’s launch of the Agentic IT Operations Platform is not just an incremental improvement—it’s a transformative leap forward. By harnessing the power of AI and intelligent automation, BigPanda is paving the way for a future where IT operations are smarter, faster, and more resilient than ever before.
