Laserfiche Honored as a 2025 Gartner® Peer Insights™ “Customers’ Choice” for Document Management
For the sixth consecutive year, Laserfiche, the leading SaaS provider of intelligent content management and business process automation, has been recognized as a Customers’ Choice in the 2025 Gartner Peer Insights “Voice of the Customer”: Document Management Report. This prestigious recognition is based on direct feedback from customers, highlighting Laserfiche’s commitment to delivering exceptional value through its innovative solutions.
In the report, vendors are evaluated based on two key dimensions: User Interest and Adoption, and Overall Experience. To be placed in the upper right quadrant, companies must meet or exceed the market average across both dimensions. Laserfiche not only achieved this distinction but also stands out as the only company recognized as a Leader in the latest Gartner Magic Quadrant™ for Document Management while simultaneously being acknowledged in the “Voice of the Customer” report.
A Testament to Customer-Driven Innovation
Thomas Phelps IV, Senior Vice President of Corporate Strategy and Chief Information Officer at Laserfiche, expressed pride in the company’s dual recognition. “We are proud to be the only company recognized both as a Leader in the latest Magic Quadrant™ for Document Management and in the upper right quadrant of the ‘Voice of the Customer’ report,” he said. “This dual recognition showcases our unwavering commitment to customer-driven innovation and underscores the importance we place on our core value of ‘Leading Change, Delivering Results.’”
Laserfiche received an impressive 4.7-star rating based on 308 reviews as of March 31, 2025. Additionally, when asked how likely reviewers were to recommend Laserfiche, the company scored an outstanding 92%. These accolades reflect the trust and satisfaction of Laserfiche’s global user base, which spans industries such as government, education, healthcare, and finance.
Why Laserfiche Stands Out
The Gartner Peer Insights platform provides verified, first-hand reviews of business technology solutions, written by end-user professionals for their peers. According to Gartner, “70% to 80% of enterprise information is unstructured, posing a significant challenge for organizations that need to unlock the potential and mitigate the risks of content. Document management tools are critical to enterprise application strategies that need to support unstructured information and content.”
Laserfiche has consistently proven itself as a best-in-class solution for managing unstructured data. Its robust features empower organizations to optimize workflows, accelerate human productivity, and strengthen information governance. By leveraging Laserfiche’s advanced tools, businesses can streamline operations, reduce inefficiencies, and focus on delivering high-quality results.
Real-World Impact: Customer Testimonials
Laserfiche’s impact is evident in the glowing testimonials from users across various industries:
- Chief Data Officer (Government):
“Laserfiche allows us to create an enterprise-level approach to our records management, enabling my agency to use documents efficiently and effectively. Laserfiche provides us with 24/7 support, giving us peace of mind and helping us minimize or eliminate outages, which is critical for my agency.” - Managing Director, Education Documents and Information:
“Working with Laserfiche is one of our best experiences. Our end users love the tool, and every department in the school wants to use Laserfiche to automate their processes. To date, the university has saved money by eliminating the inefficiencies that come with any manual process. Laserfiche is a great fit for our organization.” - Director of Business Intelligence in the FMCG Industry:
“We’ve been using Laserfiche for about two years and continue to be impressed by the robustness of the software and the ongoing development of additional features and functionality. The extreme power of the workflows is probably the strongest point of the software suite, but Quick Fields Scanning is the most impressive scanning software I’ve personally ever used.”
Driving Growth Through Automation and Governance
One notable example of Laserfiche’s transformative impact comes from West-Mark, a company that leveraged Laserfiche’s data governance and automation tools to achieve remarkable operational efficiencies. David Hixson, West-Mark’s Chief Information Officer, shared, “Laserfiche is a best-in-class product and has significantly contributed to our growth and innovation. Laserfiche’s data governance and automation tools have allowed us to reduce processing times, optimize supply chain purchasing, and avoid incurring additional costs due to excess component quantities. As West-Mark grows, this level of efficiency will allow staff to continue to focus on delivering high-quality products and excellent customer service.”
Innovating with AI: Laserfiche’s Latest Advancements
In June 2025, Laserfiche launched groundbreaking AI innovations designed to boost productivity and enable scaling and automation. Key features include:
- Smart Fields:
An out-of-the-box intelligent data entry tool that allows users to automatically extract data using natural language instructions, regardless of the source or format. This eliminates the need for manual data entry and ensures accuracy. - Smart Chat:
An intuitive chat interface that enables users to quickly derive insights from repository content using AI. Smart Chat simplifies complex queries, making it easier for teams to access the information they need without extensive training.
These advancements underscore Laserfiche’s dedication to staying ahead of industry trends and addressing the evolving needs of its customers. By integrating AI into its platform, Laserfiche empowers organizations to work smarter, faster, and more efficiently.
A Commitment to Excellence
Laserfiche’s recognition as a 2025 Gartner Peer Insights “Customers’ Choice” for Document Management is a testament to its relentless focus on customer satisfaction and innovation. The company’s ability to deliver scalable, user-friendly solutions that address real-world challenges has earned it a loyal following across diverse industries.
As organizations continue to grapple with the complexities of managing unstructured data, Laserfiche remains a trusted partner, helping them unlock the full potential of their information assets. By combining cutting-edge technology with a customer-first mindset, Laserfiche is poised to lead the way in transforming how businesses manage content and automate processes.
About Gartner Peer Insights
Gartner Peer Insights is a public platform that provides verified, first-party reviews and ratings of business technology solutions from end-user professionals to end-user professionals.
The Voice of the Customer is a document that applies a methodology to aggregated Gartner Peer Insights opinions on a given market to provide a holistic perspective for IT decision makers.
About Laserfiche
Laserfiche is a leading enterprise platform that helps organizations modernize operations through digital technologies and manage content with AI-powered solutions. With scalable workflows, customizable forms, no-code templates, and AI-powered capabilities, the Laserfiche® document management platform accelerates workflow. Trusted by organizations of all sizes, from startups to Fortune 500 companies, Laserfiche empowers teams to increase productivity, foster collaboration, and deliver exceptional customer experiences at scale. Headquartered in Long Beach, California, Laserfiche has global operations, including North America, Europe, and Asia.
