Upshop Unveils Upshop 360: Revolutionizing Grocery Operations with AI
Grocery retail is one of the most challenging industries in the world. With razor-thin margins measured in pennies, every missed sale, spoiled product, or incorrect substitution chips away at profitability. For decades, retailers have attempted to address these inefficiencies with fragmented point solutions and siloed tools. Yet, none of these approaches have delivered the transformative results needed to thrive in such a demanding sector. That’s why today, at Groceryshop 2025, Upshop launched Upshop 360, a groundbreaking unified operating system designed specifically for grocery. This platform doesn’t just connect supply, demand, production, and fulfillment—it embeds artificial intelligence (AI) across all operational data to provide retailers with something they’ve never had before: a real-time, AI-powered cockpit.
This cockpit does more than display what’s happening in stores; it tells grocers exactly what to do next. Whether it’s optimizing replenishment, triggering markdowns to prevent waste, or directing associate tasks to maximize margin, Upshop 360 empowers retailers to act faster and smarter than ever before. In an era where fresh food departments are generating 20–45% margins—compared to just 1–7% for center-store packaged goods—precision in perishable management has become critical for both profitability and sustained competitiveness.
“Retailers don’t need more dashboards—they need direction,” said Mike Sanders, CEO of Upshop. “Upshop 360 is AI applied to every corner of grocery operations. It gives leaders the ability to see, decide, and act—faster than problems pile up.”
One Platform. Five Suites. Infinite Possibilities.
At the heart of Upshop 360 is a unified platform that integrates five specialized suites: Fresh 360, Waste 360, Inventory 360, Commerce 360, and Compliance 360. These suites work together seamlessly, creating a single flow of information and action. Each suite powers the others, ensuring harmony across operations:
- Fresh 360: Optimizes the handling of perishable goods, reducing spoilage while maximizing freshness and sales.
- Waste 360: Tracks and minimizes waste throughout the supply chain, turning potential losses into opportunities for savings.
- Inventory 360: Provides precise inventory management, ensuring shelves are stocked without overordering.
- Commerce 360: Enhances customer experiences by aligning online and offline commerce strategies.
- Compliance 360: Ensures adherence to regulations and standards, safeguarding the retailer’s reputation.
Together, these suites create one cohesive system—a single source of truth—that enables retailers to operate with unprecedented efficiency and clarity.
Impact That Matters
The tangible benefits of Upshop 360 are already being felt across the industry. For example:
- One of North America’s largest ethnic grocers freed up millions in working capital after deploying the platform.
- The U.S.’ leading fresh retailer opened new stores with zero stockouts, thanks to Upshop 360’s predictive capabilities.
- A Midwest grocer expanded its eCommerce order capacity by 20% while simultaneously cutting labor costs, saving over $10 million annually.
These success stories underscore the platform’s ability to deliver measurable value, not just incremental improvements. By leveraging AI to analyze and optimize every aspect of operations, Upshop 360 helps retailers achieve breakthrough performance.
The Scale of Opportunity
The grocery industry faces staggering inefficiencies, particularly when it comes to food waste. In the U.S. alone, nearly 38% of the food supply goes to waste, representing $473 billion in lost value annually. Even small improvements can yield massive returns. For instance, a 1% increase in fresh food efficiency could translate into millions in additional profits for a 100-store chain.
This immense opportunity is driving global adoption of Upshop 360. Retailers ranging from Gelson’s in California to Prezzemolo & Vitale in Sicily are embracing the platform as the foundation of their modern enterprise. They recognize that in a business defined by thin margins and constant risks, understanding and optimizing every facet of operations is no longer optional—it’s essential for survival.
A New Era for Grocery Retail
Upshop 360 represents a paradigm shift in how grocery retailers approach their operations. In a highly competitive and unforgiving industry, the platform offers a lifeline by transforming raw data into actionable insights. Its AI-powered cockpit equips retailers with the tools they need to navigate challenges in real time, whether it’s managing perishables, minimizing waste, or enhancing customer satisfaction.
By unifying all aspects of grocery operations under one platform, Upshop 360 eliminates inefficiencies caused by fragmented systems. Instead, it creates a high-performance enterprise capable of adapting to changing market conditions and consumer demands. This level of agility and precision is no longer a luxury—it’s a necessity for long-term success.
The Future of Grocery Starts Here
As grocery retailers face mounting pressures—from rising costs to evolving consumer expectations—the stakes have never been higher. Upshop 360 provides a clear path forward, enabling retailers to run their businesses like the sophisticated, data-driven enterprises they must become to survive and thrive.
In an industry where every penny counts, Upshop 360 isn’t just a tool—it’s a game-changer. By embedding AI across the entire grocery ecosystem, the platform redefines what’s possible, empowering retailers to unlock hidden efficiencies, reduce waste, and drive profitability. From local markets to global chains, Upshop 360 is setting a new standard for excellence in grocery operations.
For retailers ready to embrace the future, the choice is clear: Upshop 360 is the foundation of the modern grocery enterprise.
About Upshop
Upshop is the leading provider of AI-powered retail operations software, helping grocers and convenience stores sell more and waste less through a unified platform that synchronizes forecasting, ordering, production, and inventory across the store. From Fresh to Center Store, DSD to eCommerce, Upshop empowers better decisions, faster actions, and more connected teams — improving labor efficiency, reducing shrink, and driving profitability.
With over 450 retailers and 55,000+ stores globally relying on Upshop to manage mission-critical operations, the impact is evident: In fact, one national grocer utilizing eCommerce order management and fulfillment functionality reported over $14 million in annual savings, in addition to increased basket sizes when using conversational commerce.
