ServiceNow and Microsoft Unite to Revolutionize Enterprise AI with Seamless Integrations
ServiceNow, the leading AI platform for business transformation, has announced a groundbreaking set of integrations with Microsoft, including collaboration with Microsoft Agent 365. These innovations deliver unparalleled agentic AI orchestration and governance capabilities, empowering joint customers to harness the full potential of enterprise AI. By uniting workflow intelligence, trusted cloud infrastructure, and robust AI governance, ServiceNow and Microsoft are setting a new standard for AI agent interoperability across platforms.
This collaboration enables businesses to seamlessly connect copilots, agents, and data across Microsoft 365 and the ServiceNow AI Platform. The result is comprehensive visibility, compliance, and control over AI agents, ensuring they operate securely and deliver measurable business outcomes. From conversations in Microsoft Teams to documents created in Word and meetings scheduled in Outlook, ServiceNow integrates AI capabilities into everyday workflows—providing trust, control, and actionable insights at every step.
“ServiceNow is ushering in a new era of autonomous workflows by combining the power of AI with deterministic workflows,” said Jon Sigler, Executive Vice President and General Manager of AI Platform at ServiceNow. “By seamlessly connecting agentic orchestration and governance across ServiceNow and Microsoft, we’re enabling organizations to manage and monitor intelligent agents that deliver real work and meaningful impact—safely and at scale. This is how we transition from isolated AI experiences to enterprise-wide automation, delivering trust, control, and ROI.”
Nirav Shah, Corporate Vice President of Microsoft Agent 365, echoed this sentiment: “Agent 365 provides organizations with a simple, secure way to bring agents under control, leveraging the same trusted infrastructure, apps, and protections already in place for users. Through this integration with ServiceNow, customers can accelerate their AI transformation while maintaining security and governance, fostering confident innovation.”
Delivering Visibility, Compliance, and Trust at Scale
At the heart of this collaboration is the integration between ServiceNow’s AI Control Tower and Microsoft Foundry and Copilot Studio. This connection ensures full oversight of agents deployed on Microsoft platforms, allowing organizations to enforce consistent policies and controls across systems. Enterprises can automatically discover and manage agents built using Microsoft Foundry and Copilot Studio within the ServiceNow AI Platform.
Underpinning this capability is ServiceNow’s Configuration Management Database (CMDB), which unifies information from internal and external sources to provide continuous, context-rich visibility. This ensures AI agents operate with the most up-to-date, cross-platform data while adhering to clearly defined governance parameters.
Additionally, the AI Control Tower Value Dashboard monitors AI adoption, performance, and return on investment (ROI), helping organizations quantify the business impact of their AI initiatives. Real-time monitoring offers insights into security, governance, and risk, boosting confidence and enabling responsible scaling of AI investments.
Unlocking AI for Developers
ServiceNow Build Agent and GitHub have also joined forces to create a frictionless, AI-assisted development experience. Leveraging GitHub’s Model Context Protocol (MCP) Server, ServiceNow Build Agent can securely access GitHub issues, pull requests, and discussions, automating repetitive tasks while keeping developers firmly in control.
This collaboration eliminates context switching, allowing developers to focus on high-value work without sacrificing governance or security. The ability to use GitHub’s MCP server with ServiceNow Build Agent represents a significant leap toward agentic systems that collaborate across platforms, accelerating development while maintaining enterprise-grade governance.
Boosting Productivity Across Everyday Apps
An upcoming integration between ServiceNow’s AI Experience, Now Assist, and Microsoft Agent 365 will bridge personal productivity tools with enterprise workflows. This integration connects users’ everyday environments—files, emails, and chats in Microsoft 365—with powerful workflows from ServiceNow. Together, these tools enable AI teammates that understand both context and process, helping employees summarize content, complete tasks, and trigger workflows securely—all within familiar applications like Word, Outlook, and Teams.
Each AI teammate operates with enterprise identity, data permissions, and audit controls, ensuring every action aligns with organizational standards for security and compliance. This integration transforms everyday productivity into enterprise-grade action, uniting user knowledge with enterprise data to drive smarter, more trusted work.
Building on a Strong Partnership
This latest collaboration builds on ServiceNow’s longstanding partnership with Microsoft, which includes recognition as Microsoft’s Partner of the Year for ISV Innovation. Previous integrations, such as ServiceNow Now Assist and Microsoft 365 Copilot, laid the foundation for expanding the reach of ServiceNow’s AI and workflow capabilities across the Microsoft ecosystem.
By combining ServiceNow’s expertise in AI-driven workflows with Microsoft’s trusted cloud infrastructure, the two companies are empowering organizations to work smarter, faster, and more securely. This expanded partnership not only enhances productivity but also ensures that AI adoption aligns with enterprise goals for security, compliance, and scalability.
A New Era of Enterprise AI
The integration of ServiceNow and Microsoft represents a transformative step forward in the evolution of enterprise AI. By uniting workflow intelligence, trusted cloud solutions, and robust AI governance, the collaboration sets a new benchmark for AI agent interoperability. Organizations can now confidently deploy AI agents across platforms, knowing they operate with precision, accountability, and measurable impact.
As businesses continue to navigate the complexities of digital transformation, the combined capabilities of ServiceNow and Microsoft offer a clear path forward. Together, they are redefining what’s possible with AI—turning isolated experiences into cohesive, enterprise-wide automation that drives trust, control, and tangible ROI.
To learn more about how ServiceNow and Microsoft are shaping the future of enterprise AI, explore their latest announcements and resources today.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.ServiceNow.com
