Strategic Infrastructure Expansion for Secure, Localized AI Deployment
ServiceNow has unveiled a significant multi-year investment of CA$110 million aimed at enabling large-scale artificial intelligence adoption across Canada’s public sector. This initiative is designed to address growing demands for digital modernization and secure, sovereign technology solutions within government institutions. Central to the plan is the establishment of a new Canada Centre of Excellence, which will serve as a hub for localized expertise, innovation, and support.
The investment will also fund the expansion of Canadian-hosted, AI-ready infrastructure. This includes advanced data residency protocols, enhanced security frameworks, and robust operational controls tailored specifically for public sector needs. By hosting critical systems within Canada, ServiceNow ensures compliance with stringent data sovereignty requirements while delivering scalable, high-performance environments for AI-driven workflows.
This move underscores ServiceNow’s long-standing partnership with federal departments, crown corporations, provincial governments, and municipal agencies. The company has been instrumental in supporting digital transformation efforts nationwide, and this latest commitment builds on that foundation by providing more localized resources and capabilities.
Building a Stronger Canadian Presence Through Workforce Growth
A key component of the investment is the creation of approximately 100 new high-skilled jobs based in Canada. These roles will be focused on accelerating customer deployments, deepening AI and cloud expertise, and delivering faster time-to-value for public sector clients. The hiring strategy emphasizes talent development and retention, reinforcing ServiceNow’s dedication to strengthening the domestic tech ecosystem.
The new Canada Centre of Excellence will act as a centralized point for technical leadership, strategic advisory, and implementation support. It will empower government organizations to navigate complex digital transformations with greater confidence and agility. Teams within the Centre will work closely with clients to design, deploy, and optimize AI-powered solutions that improve service delivery, streamline operations, and enhance citizen engagement.
By embedding expertise locally, ServiceNow reduces dependency on offshore support and enables faster response times, better cultural alignment, and deeper understanding of Canadian regulatory landscapes. This proximity fosters stronger collaboration and trust between technology providers and public institutions.
Advancing Digital Sovereignty and Trusted Innovation
The initiative aligns with national priorities around digital sovereignty and secure innovation. As public sector organizations increasingly adopt AI technologies, concerns over data privacy, control, and security remain paramount. ServiceNow’s approach addresses these challenges head-on by ensuring all data remains within Canadian borders and is governed by local laws and standards.
Running the ServiceNow AI Platform on Canadian-hosted infrastructure allows government entities to automate routine tasks, reduce manual workload, and improve decision-making processes—all while maintaining strict compliance with privacy regulations such as PIPEDA and provincial data protection acts. The platform’s modular architecture supports integration with existing legacy systems, minimizing disruption during migration.
Chris Ellison, group vice president and general manager of ServiceNow Canada, emphasized the strategic importance of the investment: “This is a major investment in Canada’s digital future. We’re deepening our commitment to the Canadian economy—creating high-skilled jobs, expanding our local footprint, and helping the Canadian public sector modernize how it serves citizens. Our customers are asking for greater efficiency and the ability to scale with AI, and this investment ensures we can continue to deliver exactly that, securely and quickly.”
Government and Industry Collaboration for National Resilience
The announcement has received strong endorsement from federal leadership. Evan Solomon, Canada’s Minister of AI and Digital Innovation, highlighted the broader implications of public-private partnerships in driving trusted innovation. “Advancing secure AI adoption and digital sovereignty is essential to building a resilient Canadian economy,” he stated. “Collaborations like this show how together, public sector and industry can drive trusted innovation that benefits Canadians.”
This sentiment reflects a growing national consensus on the need for homegrown technological capacity and responsible AI deployment. ServiceNow’s investment not only supports immediate operational improvements but also contributes to long-term economic resilience by fostering local talent and reducing reliance on foreign-based infrastructure.
Long-Term Vision for AI-Enabled Public Services
ServiceNow’s commitment represents more than a short-term expansion—it signals a sustained focus on Canada’s evolving public sector landscape. As government agencies face increasing pressure to deliver services efficiently and equitably, AI offers transformative potential. However, successful adoption requires not just technology, but also skilled personnel, secure environments, and strategic guidance.
The company plans to continue investing in people, technology, and partnerships to meet these needs. Future initiatives may include expanded training programs, joint research projects with academic institutions, and co-development of AI tools tailored to specific public sector use cases such as healthcare administration, emergency response, and social services.
With its Canadian-hosted infrastructure and dedicated Centre of Excellence, ServiceNow positions itself as a trusted enabler of AI adoption for public institutions. The goal is clear: to help government organizations harness the power of AI while upholding the highest standards of security, transparency, and accountability.
About ServiceNow
ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 75 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com
