Enterprises are facing growing pressure to deliver seamless, personalized customer experiences across every touchpoint. In response, Five9 (Nasdaq: FIVN) has announced an expanded partnership with Google Cloud, introducing a new joint Enterprise Customer Experience (CX) AI solution designed to transform how large organizations engage with their customers.
By integrating advanced AI capabilities with intelligent CX platforms, Five9 and Google Cloud aim to provide businesses with tools to deliver faster, smarter, and more personalized interactions, ultimately enhancing customer satisfaction and operational efficiency.
Bridging AI and Customer Experience
The new solution combines Five9’s AI-Infused Intelligent CX Platform with Google Cloud’s Gemini Enterprise for Customer Experience (GECX) and other AI services, including Gemini models and Vertex AI. This integration enables enterprises to leverage AI to connect customer data, automate workflows, and support agents in real-time, resulting in a unified, intelligent customer experience across all channels.
Mike Burkland, Chairman and CEO of Five9, emphasized the importance of this innovation:
“Enterprises today, including the largest brands in the world, are looking for an end-to-end platform that connects data, AI, and humans to turn every interaction into a meaningful outcome. By combining Five9’s market-leading, AI-driven platform with Google Cloud’s leadership in AI and data innovation, we’re making it easier than ever for businesses to deliver smarter, more personalized customer experiences.”
Key Benefits for Enterprises
The joint AI solution is designed to deliver tangible benefits for both customers and enterprises:
- Seamless Agent Experience: Agents, supervisors, and administrators can manage workflows, analytics, and AI assistance from a single interface.
- Personalized Customer Interactions: AI-driven insights enable faster, more relevant, and proactive engagement with customers.
- Agility and Scalability: Enterprises can innovate quickly, scale operations efficiently, and manage capabilities with confidence.
- Industry-Specific Impact: Retail, healthcare, financial services, and other sectors can leverage tailored solutions to enhance engagement.
Kevin Ichhpurani, President of Global Ecosystem and Channels at Google Cloud, highlighted the solution’s transformative potential:
“Digital transformation requires technology that helps businesses solve complex challenges unique to their industry, especially in the realm of customer engagement. By utilizing Gemini Enterprise for Customer Experience and Google’s Gemini models with Five9’s intelligent CX platform, we’re moving the intelligent contact center industry forward.”
Simplified Procurement and Expanded Partnership
To make adoption seamless, enterprises can purchase Five9 directly through Google Cloud Marketplace, benefiting from:
- Simplified procurement and consolidated billing
- Ability to draw down on existing Google Cloud spend commitments
- Streamlined integration with existing cloud infrastructure
In addition, Five9 is leveraging Google Cloud’s AI infrastructure for internal enterprise workloads, including sales, legal operations, customer success, and business operations management, demonstrating its commitment to AI-driven operational efficiency.
Driving the Future of Intelligent Customer Experience
The collaboration between Five9 and Google Cloud represents a major leap forward in AI-powered customer engagement. By combining enterprise-grade AI, data-driven insights, and intuitive CX platforms, businesses can deliver more meaningful interactions while improving efficiency and scalability.
For organizations looking to transform their customer experience strategy, this joint solution offers the perfect bridge between technology and human-centered engagement.
Discover how your enterprise can unlock smarter, AI-driven customer experiences with Five9 and Google Cloud today.
About Five9
Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here, and it’s at the heart of every winning experience. For more information, visit www.five9.com
