Advancing AI-Powered Customer Experience with Real-World Impact
Alorica Inc., a global leader in digitally powered customer experience (CX) solutions, has been named an Innovative Organization winner in the 2026 BIG Innovation Awards. This prestigious global program recognizes companies that deliver applied innovation with measurable, real-world business impact. For Alorica, the award underscores its success in scaling artificial intelligence across enterprise CX operations while maintaining a strong human-centric approach.
The recognition highlights Alorica’s ability to transform AI investment into tangible operational value through Alorica IQ, its digital innovation practice, and evoAI, its award-winning conversational AI platform. Together, these capabilities demonstrate how intelligent automation can enhance efficiency without compromising trust, empathy, or performance.
A Platform-Driven Approach to Intelligent Automation
At the core of Alorica’s innovation strategy is a human-in-command design philosophy—an approach that prioritizes collaboration between AI systems and human expertise. Rather than replacing agents, Alorica’s AI-powered customer experience solutions are designed to augment frontline teams, enabling smarter workflows and more meaningful interactions.
“This recognition validates our belief that innovation truly matters when it delivers real business outcomes,” said Max Schwendner, Co-CEO of Alorica. Through Alorica IQ and evoAI, the company helps brands convert enterprise AI adoption into measurable results, driving efficiency, scalability, and long-term growth.
Alorica IQ acts as the organization’s innovation engine, combining platform engineering, deep frontline insight, and scalable deployment models. This enables applied AI to move beyond experimentation and deliver repeatable impact across global CX operations.
evoAI: Enterprise-Grade Conversational AI at Scale
Central to this strategy is evoAI, an enterprise-grade conversational AI platform built to integrate seamlessly into existing technology ecosystems. Supporting more than 100 languages and dialects, evoAI delivers emotionally intelligent, context-aware interactions across both voice and digital channels.
Developed in close partnership with frontline CX agents, evoAI enhances workflows rather than disrupting them. This agent-first design improves adoption, boosts confidence, and drives stronger performance outcomes—key factors in successful digital transformation initiatives.
Across multiple deployments, evoAI has demonstrated significant results, including:
- Automation of up to 50% of customer interactions
- Reduction in average handle time by 40%
- Measurable improvements in CSAT, engagement, and conversion rates
These outcomes span industries such as telecom, retail, healthcare, and financial services, reinforcing evoAI’s versatility and enterprise readiness.
Innovation That Drives Scalable Growth
“Innovation has always been part of Alorica’s DNA,” said Mike Clifton, Co-CEO of Alorica. “We focus on technology that drives scalable growth for both Alorica and our clients.” By prioritizing trusted, secure, and enterprise-ready AI solutions, Alorica helps brands modernize CX operations while creating more efficient and meaningful customer interactions.
This latest recognition adds to an expanding list of industry accolades. evoAI is now a seven-time award winner, with honors including a Bronze Stevie® for Technology Excellence, a Gold Globee® Disruptor Award, an AI Breakthrough Award for Conversational AI Innovation, and multiple BIG and TMC recognitions.
The Future of Digital CX Is Human-Centered AI
As organizations continue to invest in artificial intelligence, Alorica’s recognition at the 2026 BIG Innovation Awards highlights a critical truth: innovation succeeds when it delivers measurable outcomes and strengthens human capability. By aligning AI-powered automation with frontline expertise, Alorica is helping shape the future of enterprise customer experience.
About Alorica
Alorica is a global customer experience leader in designing and delivering tech-enabled, personalized CX solutions at scale. As a full-service strategic partner and top CX company, we combine advanced technology and our managed service expertise with a digital-first, people-focused approach. Our 100,000+ experts across 17 countries—including agents, technologists and solutionists—empower the most respected brands around the world with tailored interactive experiences. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven CX experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com.
