Why Channel Leadership Matters More Than Ever in AI-Driven Markets
The enterprise content management sector is experiencing seismic shifts as artificial intelligence moves from experimental technology to mission-critical infrastructure. Organizations across industries are racing to implement AI-powered solutions that promise productivity gains, yet many struggle to identify trusted vendors and navigate complex implementation pathways. This is precisely where strategic channel leadership becomes invaluable—bridging the gap between cutting-edge technology and real-world business outcomes.
CRN, a leading voice in the IT channel ecosystem, has named Taylor Grosso, senior director of channel for the Americas at Laserfiche, to its prestigious 2026 Channel Chiefs list. This annual recognition highlights executives who demonstrate exceptional vision in partner enablement, innovation strategy, and collaborative growth across the technology channel.
Empowering Partners to Capitalize on AI Adoption
Grosso oversees Laserfiche’s channel sales operations spanning the United States, Canada, and Latin America. His primary focus centers on equipping Laserfiche Solution Providers with the competitive advantages necessary to thrive as market dynamics accelerate. As demand intensifies for AI-enhanced productivity tools, Grosso’s team has prioritized rapid partner education on Laserfiche’s intelligent content management platform—ensuring solution providers can confidently articulate value propositions and close deals efficiently.
The approach extends beyond traditional training. Grosso collaborates directly with partners to develop targeted business plans that align Laserfiche’s AI capabilities with specific market opportunities. This consultative methodology enables faster customer adoption while simultaneously driving measurable revenue growth for the channel ecosystem.
“Over the past year, we’ve seen the transformative potential of AI in solving organizations’ information management challenges,” Grosso explained. “My goal—and the goal of the entire Laserfiche channel team—is to enable partners to succeed in this moment with the latest Laserfiche tools that deliver on the promise of AI through tangible and profitable solutions.”
Building Trust in an Era of Technological Disruption
What distinguishes exceptional channel leadership from competent management? According to Josep Domingot, vice president of sales at Laserfiche, Grosso exemplifies the difference through his commitment to trust-building and relationship-centered partnership models. “Taylor is an exceptional channel leader who prioritizes trust, relationship-building and mutual success with the channel,” Domingot noted. “This recognition by CRN is a testament to the strength of the Laserfiche Solution Provider Program and continuous innovation of the Laserfiche product.”
The emphasis on mutual success reflects a broader industry shift away from transactional vendor-partner relationships toward genuine collaboration. As AI capabilities reshape customer expectations and competitive landscapes, channel partners require more than product access—they need strategic allies who invest in their long-term viability.
The Broader Impact of Channel Excellence
CRN’s Channel Chiefs recognition spotlights the IT channel’s most influential strategists—leaders who champion innovation while empowering partners and customers to achieve shared objectives. Jennifer Follett, vice president of U.S. content and executive editor at CRN, emphasized this year’s honorees demonstrated “unwavering commitment to their partners and the broader IT channel.”
For Laserfiche, Grosso’s recognition validates the company’s partner-first philosophy while underscoring its position as a leading SaaS provider of intelligent content management solutions. As organizations continue prioritizing AI-driven automation and information governance, the strength of vendor channel programs will increasingly determine market success—making leadership like Grosso’s not just commendable, but strategically essential.
About Laserfiche
Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes—from startups to Fortune 500 enterprises—Laserfiche empowers teams to boost productivity, foster collaboration, and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe, and Asia.
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