Unlocking New Value for Customers
The successful showcase of the Mitel Unified Communications Accelerator cohort has demonstrated the power of collaboration and innovation in the unified communications space. Mitel, a global leader in business communications, and L-SPARK, Canada’s leading software accelerator, have joined forces to connect high-potential AI, IoT, and digital experience companies with Mitel’s unified communications ecosystem. This program has enabled participants to build and validate integrated solutions for operations management and sectors such as hospitality and retail. Over the six-month working phase, participants leveraged Mitel’s low-code/no-code Workflow Studio and Mitel CX, its AI-driven customer experience management platform, to solve everyday communication and collaboration challenges.
The program’s impact is evident in the success of the eight participating companies, which have moved from integration concept to demonstrable proof-of-concept aligned with real-world customer use cases. These companies have developed innovative solutions that enhance communications, operations, and customer experience, such as secure user authentication, voice-enabled operations platforms, and AI-powered guest engagement solutions. The collaboration between Mitel and L-SPARK has provided participants with dedicated mentorship, access to Mitel experts, and feedback from channel partners, enabling them to deliver market-ready integrations. As Luiz Domingos, Chief Technology Officer at Mitel, noted, “All eight companies in this cohort are extending Mitel’s AI capabilities in ways that are very tangible for customers.”
Key Insights at a Glance
- The Mitel Unified Communications Accelerator has enabled participants to build and validate integrated solutions for operations management and sectors such as hospitality and retail.
- Participants have leveraged Mitel’s low-code/no-code Workflow Studio and Mitel CX to solve everyday communication and collaboration challenges.
- The program has delivered strong outcomes in a short period, with all eight participating companies moving from integration concept to demonstrable proof-of-concept.
Problem: Inefficient Communication Workflows
Market Agitation: The Need for Integrated Solutions
The lack of integrated communication workflows is a significant problem for many organizations, leading to inefficient communication, collaboration, and customer experience. The market is agitated, with companies seeking solutions that can unlock new value for customers. The Mitel Unified Communications Accelerator has addressed this need by connecting high-potential AI, IoT, and digital experience companies with Mitel’s unified communications ecosystem.
Strategic Solution: Collaborative Innovation
Unlocking New Value for Customers
The Mitel Unified Communications Accelerator has demonstrated the power of collaborative innovation in the unified communications space. By working together, Mitel, L-SPARK, and the participating companies have developed innovative solutions that enhance communications, operations, and customer experience. This collaborative approach has enabled participants to leverage Mitel’s expertise and resources, while also providing access to mentorship, feedback, and market validation. As Leo Lax, Executive Managing Director at L-SPARK, noted, “Mitel’s engineering and product teams rolled up their sleeves and worked side-by-side with the founders, providing the hands-on technical support that turned ambitious ideas into integrated, customer-ready solutions.”
The analogy of a puzzle is relevant here, where each piece must fit together seamlessly to create a complete picture. Similarly, the integration of unified communications, AI, and IoT requires a collaborative approach, where each component must work together to unlock new value for customers. Can we afford to ignore the potential of collaborative innovation in the unified communications space?
Future Outlook
The success of the Mitel Unified Communications Accelerator has significant implications for the future of unified communications. As the program continues to evolve, we can expect to see even more innovative solutions that enhance communications, operations, and customer experience. The integration of AI, IoT, and unified communications will become increasingly important, enabling organizations to unlock new value for customers and stay ahead of the competition. With the Mitel Unified Communications Accelerator, the future of unified communications looks bright, and we can expect to see significant advancements in the years to come.
About Mitel
Mitel is a global leader in business communications, providing businesses with advanced communication, collaboration, and contact center solutions. With more than 70 million users across over 100 countries, Mitel empowers organizations to connect, communicate, and collaborate seamlessly, with the flexibility and choice they need to thrive, both now and for the future. Through proven experience and innovative solutions, Mitel delivers communications without compromise. For more information, go to www.mitel.com and follow us on LinkedIn.
About L-SPARK
L-SPARK is Canada’s leading software accelerator, focused on driving corporate-startup collaboration through its L-SPARK Select programs and helping emerging companies accelerate growth, scale their products, and reach new markets.
