Fundação Bradesco and ServiceNow Transform Education in Brazil with Digital Innovation
In a groundbreaking initiative, Fundação Bradesco, Brazil’s largest private social investment project, has partnered with ServiceNow (NYSE: NOW), a leading AI platform for business transformation, to modernize educational operations and services across the country. Through the ABC Project, this collaboration is revolutionizing how schools operate by digitizing administrative processes, increasing operational efficiency, and enhancing security and scalability. The initiative impacts 40 schools nationwide, benefiting over 42,000 students and approximately 1,500 educators, while ensuring high-quality education remains accessible and impactful.
Streamlining Operations with Technology
With an annual investment of R$1.5 billion in free, high-quality education, Fundação Bradesco recognized the need to modernize its administrative systems to better serve its vast network of schools. The goal was clear: create a more agile, scalable, and efficient operational framework that allows staff to focus on delivering exceptional experiences for teachers, students, and administrative personnel. Leveraging the power of ServiceNow’s platform, the ABC Project achieved this transformation in just five months.
At the core of this initiative is Conecta, a unified portal that centralizes administrative services, and FaBi, an AI-powered virtual assistant designed to streamline interactions and provide faster, more personalized support. These tools have significantly improved operational workflows, empowering staff to resolve issues quickly and efficiently. Since implementation, the platform has been rolled out to more than 4,000 employees across Brazil, driving measurable results:
- The number of service requests has doubled, reflecting increased accessibility and trust in the system.
- The average resolution time has decreased 12-fold, without the need for additional staff.
- Over 30,000 tickets were processed within five months, streamlining administration and accelerating internal problem resolution.
These achievements demonstrate how digital transformation can enhance productivity and ensure seamless operations in educational institutions.
Enhancing Efficiency and Security
One of the standout successes of the ABC Project is the dramatic reduction in time required for critical tasks. For instance, purchasing processes that previously took 72 hours have been reduced to just 30 minutes through integration with SAP, enabling immediate order creation. This level of efficiency not only saves time but also reduces bottlenecks, allowing staff to focus on their core mission: fostering student development.
Security and scalability have also been prioritized. The platform now monitors over 18,000 devices in real time, ensuring greater control and protection of sensitive data. This capability is particularly crucial in today’s digital age, where safeguarding information is paramount for educational institutions.
A Commitment to Continuous Innovation
The success of the ABC Project is just the beginning. Fundação Bradesco is already planning its next steps, with artificial intelligence playing a key role in the ongoing evolution of its partnership with ServiceNow. By adopting advanced AI technologies, the institution aims to further enhance automation, streamline workflows, and improve decision-making processes. This forward-thinking approach underscores Fundação Bradesco’s commitment to innovation and its vision of creating a connected, future-ready education system.
“Technology is not just an operational support tool; it is a strategic pillar for education,” said Marcos Stahl, Chief Information Officer (CIO) of Fundação Bradesco. “With ServiceNow, we ensure that our processes adapt to the scale and complexity of our operations, while allowing our team to focus on what really makes a difference: student development.”
Setting a New Standard for Education in Latin America
The collaboration between Fundação Bradesco and ServiceNow is setting a benchmark for educational institutions across Brazil and Latin America. By demonstrating how technology can drive efficiency, productivity, and innovation, the ABC Project serves as a model for other organizations seeking to modernize their operations.
“Together, ServiceNow and Fundação Bradesco have set a new standard for efficiency and productivity, inspiring institutions in Brazil and Latin America,” said Federico Grosso, Group Vice President, Latin America, ServiceNow. “We are proud to partner with them on their digital transformation journey and help shape the future of education in Brazil.”
Empowering the Future of Education
Through the ABC Project, Fundação Bradesco and ServiceNow are redefining what it means to deliver high-quality education in the digital age. By digitizing administrative processes, enhancing operational efficiency, and leveraging AI-driven tools, they are empowering teachers, students, and administrative staff to focus on what truly matters: fostering learning and development.
The initiative not only addresses current challenges but also prepares educational institutions for the future. As Fundação Bradesco continues to expand its use of technology, it reinforces its position as a leader in educational innovation. With plans to further integrate AI and explore new possibilities, the organization is paving the way for a more connected, efficient, and scalable education system.
A Blueprint for Educational Transformation
The partnership between Fundação Bradesco and ServiceNow exemplifies how technology can transform traditional educational models into dynamic, future-ready systems. By centralizing administrative services, automating workflows, and leveraging AI, the ABC Project has achieved remarkable improvements in efficiency, security, and scalability.
For educational institutions worldwide, this initiative offers valuable insights into the potential of digital transformation. Whether it’s reducing resolution times, streamlining purchasing processes, or enhancing device monitoring, the lessons learned from this collaboration can inspire others to embrace innovation and prioritize student-centric solutions.
As Fundação Bradesco and ServiceNow continue to push the boundaries of what’s possible, they are not only transforming education in Brazil but also contributing to a global movement toward smarter, more sustainable learning environments. With a shared commitment to excellence, they are shaping the future of education—one school at a time.
