C3 AI (NYSE: AI) has launched C3 AI Agentic Process Automation, a breakthrough no-code platform that enables enterprises to automate end-to-end business and operational workflows using autonomous AI agents. Unlike brittle, rules-based RPA tools, C3’s solution combines deterministic steps with dynamic AI reasoning — transforming rigid scripts into intelligent, self-correcting workflows. From invoice processing to aircraft maintenance, enterprises can now deploy scalable, auditable, AI-driven processes in minutes — reducing cost, improving efficiency, and elevating customer experience.
The End of Rigid Automation — Enter Intelligent Workflows
For decades, enterprises relied on Robotic Process Automation (RPA) to digitize repetitive tasks — but those tools hit a ceiling. Hard-coded scripts break with minor changes. Exceptions require human intervention. Scalability is limited. And worst of all — they lack reasoning.
C3 AI Agentic Process Automation changes that.
Built on the C3 Agentic AI Platform, this new product enables enterprises to encapsulate any business or operational workflow — across any data source — using autonomous AI agents that think, adapt, and act. No code required.
Examples span the enterprise:
- Business Functions: Order-to-cash, customer service resolution, invoice reconciliation, debt collection, supplier onboarding, procurement, employee onboarding.
- Industrial Operations: Equipment troubleshooting, production scheduling, inventory optimization, predictive maintenance, aircraft servicing.
“This is a decisive shift in the very nature of work,” said Stephen Ehikian, CEO of C3 AI. “We’re enabling customers to handle complex workflows from start to finish — efficiently, reliably, and repeatably — while combining business rules with AI reasoning to drive cost savings and customer satisfaction.”
Why This Isn’t Just Another RPA Tool
Traditional RPA follows fixed, brittle instructions. If a field name changes, an API breaks, or an exception occurs — the bot fails. Human operators must step in, creating bottlenecks and hidden costs.
C3 AI Agentic Process Automation is fundamentally different.
Each AI agent is assigned:
- An Objective — e.g., “Resolve customer complaint within SLA”
- Constraints & Instructions — Budget limits, compliance rules, escalation paths
- Memory & Context — Access to historical data, prior interactions, enterprise knowledge
- Tools & APIs — CRM, ERP, ticketing systems, databases
Using modern large language models (LLMs) and enterprise data, the agent reasons through each step — dynamically choosing actions, calling tools, and adapting to exceptions — all while staying within guardrails.
“Rules-based automation is brittle,” said Nikhil Krishnan, CTO of Data Science at C3 AI. “C3 AI Agentic Process Automation represents a step change — combining deterministic workflow steps with dynamic AI reasoning. This transforms automation from rigid scripts into intelligent systems that continuously deliver value.”
No-Code, Natural Language, Enterprise-Grade
One of the platform’s most powerful features is its no-code, natural language interface. Business users — not engineers — can describe a workflow in plain English (“When a high-priority support ticket is opened, notify the account manager and pull the customer’s last three interactions”) — and the system generates, tests, and deploys the AI agent automatically.
Workflows can be:
- Triggered on demand (e.g., user request)
- Event-driven (e.g., invoice received, machine sensor alert)
- Scheduled (e.g., nightly inventory sync, weekly payroll)
Enterprises can start with pre-built templates for common processes — or design, test, and share custom workflows across departments. Every action — every tool call, every decision, every output — is logged, traceable, and auditable, meeting strict governance and compliance requirements.
This transparency is critical for regulated industries like finance, healthcare, and aerospace — where explainability isn’t optional.
Real-World Impact: Efficiency, Resilience, ROI
Early adopters report dramatic improvements:
- Customer Service: AI agents resolve 70% of tier-1 support tickets autonomously — escalating only complex cases.
- Procurement: Supplier onboarding time reduced from 14 days to 2 — with AI validating documents, checking sanctions lists, and auto-populating ERP fields.
- Manufacturing: Production line troubleshooting now takes minutes, not hours — with AI agents correlating sensor data, maintenance logs, and SOPs to recommend fixes.
The financial impact is equally compelling: enterprises report 40–60% reduction in process costs, 3x faster cycle times, and 90%+ first-time resolution rates.
The Future of Work is Agentic
C3 AI Agentic Process Automation doesn’t just automate tasks — it redefines how work gets done. By merging the precision of business logic with the adaptability of AI reasoning, C3 AI is enabling enterprises to build self-healing, self-optimizing workflows that evolve with changing conditions.
As Ehikian puts it: “We’re not replacing humans — we’re amplifying them. Employees are freed from repetitive, low-value work and empowered to focus on strategy, creativity, and customer relationships.”
With full audit trails, enterprise-grade security, and seamless integration into existing IT ecosystems, C3 AI is setting the standard for the next generation of intelligent automation.
The age of brittle bots is over. The era of thinking, acting, enterprise AI agents has begun.
About C3.ai, Inc.
C3 AI is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications; C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally; and C3 Generative AI, a suite of large AI transformer models for the enterprise.
