CenterPoint Energy and Convey Partner to Transform Customer Communications During Extreme Weather Events
In a significant move to enhance customer experience, CenterPoint Energy (NYSE: CNP) has expanded its strategic partnership with Convey, a leader in customer engagement software for regulated industries. This collaboration underscores CenterPoint Energy’s commitment to modernizing communication with its 7 million customers across Texas, Indiana, Ohio, and Minnesota. By leveraging Convey’s advanced customer communication platform, CenterPoint aims to improve pre-weather event notifications and restoration updates during storm-related outages, ensuring timely, accurate, and reliable information reaches customers when they need it most.
A Partnership Built on Innovation and Trust
For years, Convey—formerly known as Message Broadcast—has been a trusted provider of customer engagement solutions for utilities and other highly regulated industries. Its expertise lies in delivering critical communications that meet the unique demands of these sectors. With this expanded relationship, CenterPoint Energy is taking a bold step toward transforming how it interacts with customers during extreme weather events and beyond.
“At Convey, we are deeply aligned with CenterPoint Energy’s mission to deliver safe, reliable service while modernizing customer communication in the moments that matter most,” said Maulik Datanwala, CEO of Convey. “This strategic relationship is a testament to what’s possible when a forward-thinking utility meets a purpose-built communications platform designed to scale. With decades of experience delivering critical communication across the utilities sector and other regulated industries, we are excited about our work together that will transform the way CenterPoint communicates and helps deliver better outcomes for its customers.”
Improving Communication During Critical Moments
Extreme weather events pose significant challenges for utilities, requiring swift action and clear communication to keep customers informed and safe. As a regulated transmission and distribution utility (TDU) in Texas, CenterPoint Energy powers over 2.8 million homes and businesses in one of the most dynamic energy markets in the world. The company plays a vital role in ensuring reliable energy delivery, even under the most challenging conditions.
With Convey’s platform, CenterPoint gains access to advanced messaging capabilities that go beyond storm-related notifications. The partnership focuses on creating intelligent customer workflows that enhance operational agility and build trust. These workflows enable CenterPoint to send proactive alerts before severe weather hits, provide real-time updates during outages, and ensure transparency throughout the restoration process.
“At CenterPoint Energy, our customers count on us to deliver critical energy services every hour of every day,” said Jason Wells, President and CEO of CenterPoint Energy. “We also have to be able to communicate timely, accurate, and relevant information to customers and communities with speed, clarity, and consistency—especially during disruptive extreme weather events. Our expanded work with Convey reflects our commitment to modernizing both the infrastructure that delivers our customers’ energy but also the way we communicate with them, leveraging technology that not only enhances service reliability but also strengthens the trust and connection we have with the communities we are privileged to serve.”
Setting New Standards in Utility Communication
The partnership between CenterPoint Energy and Convey is more than just an upgrade to existing systems—it represents a transformative approach to customer engagement. By integrating Convey’s cutting-edge platform, CenterPoint can streamline communications, reduce response times, and improve overall customer satisfaction. This collaboration sets a new benchmark for how utilities can leverage technology to foster stronger relationships with their customers.
Convey’s platform is specifically designed to handle the complexities of regulated industries, ensuring compliance while delivering impactful, humanized interactions. For CenterPoint Energy, this means being able to manage millions of customer interactions efficiently, whether it’s notifying residents about impending storms or providing updates on power restoration efforts.
“We are excited to continue building with CenterPoint,” added Datanwala. “Together, we’re not just solving today’s challenges—we’re setting the course for what’s next in the industry.”
Looking Ahead: A Future of Enhanced Engagement
As climate change continues to drive more frequent and severe weather events, the importance of effective communication cannot be overstated. Utilities like CenterPoint Energy must adapt to meet evolving customer expectations and regulatory requirements. Through its partnership with Convey, CenterPoint is positioning itself at the forefront of innovation, using technology to anticipate needs, respond quickly, and maintain trust.
This initiative is expected to yield measurable benefits, including faster response times, improved customer satisfaction scores, and increased operational efficiency. Beyond weather-related scenarios, the enhanced communication capabilities will support year-round engagement, helping CenterPoint strengthen its brand and deepen its connection with customers.
About Convey
Convey, formerly known as Message Broadcast, specializes in delivering intelligent customer workflows that humanize connections in regulated environments. Its purpose-built solutions help utilities and essential service providers modernize operations, streamline compliance, and set new standards for customer engagement. With a proven track record of managing millions of interactions, Convey empowers organizations to reimagine the customer journey and achieve meaningful outcomes.
To learn more about Convey and its innovative solutions, visit goconvey.com.
About CenterPoint Energy, Inc.
CenterPoint Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of March 31, 2025, the company had approximately $44 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit CenterPointEnergy.com.
