Daikin Transforms Customer Experience with DataXstream’s OMS+ on SAP S/4HANA Cloud
In a strategic move to enhance its customer experience and streamline operations, Daikin Comfort Technologies North America, Inc. (Daikin), a subsidiary of Daikin Industries Ltd. and a leader in HVAC manufacturing, has selected DataXstream’s OMS+ platform. This SAP-native solution is designed to deliver real-time point-of-sale capabilities and an intuitive order management system that will revolutionize how customers interact with Daikin’s brand—both in-store and online. By leveraging the power of SAP solutions, Daikin aims to provide unparalleled consistency across all sales channels, offering real-time visibility into orders and inventory while optimizing operational efficiency.
Elevating Customer Experience Through Technology
Today’s customers demand seamless and responsive experiences, regardless of whether they shop online or in-store. To meet these expectations, businesses require a platform capable of aggregating and analyzing data across the entire sales order lifecycle in real time. “Customers want a consistent and responsive experience, regardless of where they place their order,” said Tim Yates, CEO of DataXstream. “To provide that level of consistency, you need a platform that can view and aggregate data in real-time across all touchpoints. OMS+ empowers organizations like Daikin to deliver this level of customer experience in an SAP-native solution built to scale.”
DataXstream’s OMS+ platform is embedded directly into SAP S/4HANA Cloud, enabling it to operate seamlessly with SAP data. This integration facilitates multi-channel sales through advanced process automation and data aggregation. The result is an intuitive, 360-degree customer dashboard that equips Daikin to:
- Deliver enhanced Configure, Price, Quote (CPQ) capabilities, including support for complex quote and order scenarios.
- Provide real-time access to pricing, inventory levels, customer information, and order status.
- Offer flexible payment options such as credit, debit, gift cards, on-account purchases, down payments, and more.
- Combine point-of-sale and wholesale functionalities, including inventory management, delivery tracking, and logistics, into a single unified platform.
These features not only simplify processes for employees but also create a smoother, more engaging experience for customers.
Streamlining Operations and Reducing Complexity
Daikin has been undergoing a digital transformation journey, recently implementing SAP S/4HANA Cloud Private Edition. Previously, the company relied on a legacy system for its point-of-sale and order management processes. However, the lack of flexibility and scalability necessitated extensive customizations to meet evolving business needs. This technical debt hindered growth and created inefficiencies.
By adopting DataXstream’s OMS+, Daikin is addressing these challenges head-on. The platform’s alignment with SAP clean core standards ensures minimal disruption to existing workflows while providing the agility needed to adapt to future demands. According to Troy Barber, Sr. Operations Director of Systems at Daikin, “With OMS+ providing end-to-end order and sales visibility, we will have real-time insights that reduce complexity for our employees while enhancing the customer experience. Additionally, OMS+ enables us to attract top talent, improve employee retention, and significantly decrease the time required for training and onboarding.”
About Daikin
Daikin Industries, Ltd. (DIL) is a Fortune 1,000 company with more than 100,000 employees worldwide and a leading indoor comfort solutions provider. Daikin Comfort Technologies North America, Inc. (DNA) is a subsidiary of DIL, providing Daikin, Goodman, Amana® and Quietflex brand products. DNA and its affiliates manufacture heating and cooling systems for residential, commercial and industrial use that are sold via independent HVAC contractors. DNA engineering and manufacturing is headquartered at Daikin Texas Technology Park near Houston, TX. For additional information, visit www.daikincomfort.com.
About DataXstream
DataXstream is an SAP® Endorsed App Partner dedicated to building solutions on emerging technologies that maximize the ROI of our customers’ SAP® infrastructure. As members of the SAP® marketplace, DataXstream’s products, including OMS+ and OMS+ Cloud, are available in the SAP® Store. OMS+ revolutionizes the sales and customer buying experience by empowering organizations with intelligent, flexible, and future-ready order management solutions.
