DXC and ServiceNow Partner to Revolutionize Insurance with AI-Powered Claims Management Solutions
In a groundbreaking move to modernize the insurance industry, DXC Technology (NYSE: DXC), a leading Fortune 500 global technology services provider, has announced new offerings in collaboration with ServiceNow (NYSE: NOW), the AI platform for business transformation. As an Elite Partner, DXC is leveraging its deep insurance expertise and combining it with ServiceNow’s advanced AI capabilities and workflows to introduce DXC Assure BPM (Business Process Management) powered by ServiceNow. This innovative solution is designed to streamline operations, enhance customer satisfaction, and drive AI-powered innovation across the entire policy lifecycle.
Addressing Industry Challenges with AI and Automation
The insurance industry is under constant pressure to accelerate growth, innovate, and deliver faster, more reliable services to policyholders. However, many insurers are constrained by outdated, complex, and highly manual processes that hinder efficiency and scalability. According to HFS Research, 45% of insurers are already investing in technology-driven alignment of their front, middle, and back-office operations to overcome these challenges.
DXC and ServiceNow are uniquely positioned to help insurers break free from these limitations. By combining DXC’s decades of insurance expertise with ServiceNow’s single-platform architecture and unified data model, DXC Assure BPM powered by ServiceNow integrates AI, data, and workflows to reduce process debt, enhance operational efficiency, and improve customer experiences. This solution is expected to help insurers cut up to 40% of operational costs typically associated with manual processing.
“We are committed to delivering exceptional value to our customers and accelerating business outcomes,” said Ray August, President of Insurance Software and Business Process Services at DXC. “Our expanded partnership with ServiceNow combines our deep insurance expertise with their advanced AI workflow technology to drive speed, agility, and operational transformation for insurers. Together, we are shaping the future of the insurance industry.”
“Unifying ServiceNow’s AI and workflows with DXC’s deep insurance industry insight has the power to change insurance processes in ways never possible before,” added Erica Volini, Executive Vice President of Worldwide Industries, Partners, and Go-to-Market at ServiceNow. “Together, we’re helping accelerate transformation across carriers—bringing greater agility and speed to each and every process.”
Key Features of DXC Assure BPM Powered by ServiceNow
Available today, DXC Assure BPM powered by ServiceNow is a comprehensive, end-to-end insurance solution designed to support the full policy lifecycle, including policy administration, billing and payment, new business and underwriting, and claims management. Here are some of the key highlights:
- Purpose-Built, Preconfigured Workflows:
The solution features workflows specifically tailored to the insurance industry, leveraging DXC’s 40+ years of expertise and ServiceNow’s AI and workflow technology. These preconfigured workflows enable rapid deployment and ensure alignment with industry best practices. - Seamless Integration with DXC Assure Platform:
Fully integrated with the DXC Assure Platform, the solution offers advanced security, seamless connectivity to DXC’s suite of insurance applications, and an enhanced data hub for improved data management and insights. - AI-Driven Self-Service Portal for Policyholders:
A personalized, AI-powered self-service portal empowers policyholders with faster, more accurate responses to their inquiries. This enhances the customer experience while reducing the burden on customer service teams. - Automation of Back-Office Operations:
Enhanced AI capabilities automate repetitive back-office tasks such as policy administration, freeing up resources to focus on innovation and improving customer service. This shift not only reduces costs but also drives greater operational efficiency.
Transforming the Insurance Ecosystem
The collaboration between DXC and ServiceNow is set to transform the insurance ecosystem by addressing critical pain points across the policy lifecycle. For instance, claims management—a traditionally time-consuming and manual process—can now be streamlined through AI-driven automation. By analyzing data and automating workflows, insurers can resolve claims faster, reduce errors, and improve overall customer satisfaction.
Moreover, the integration of AI and real-time data analytics enables insurers to gain deeper insights into customer behavior, risk patterns, and operational inefficiencies. This allows them to make data-driven decisions, optimize processes, and deliver more personalized services to policyholders.
Driving Innovation Across the Insurance Value Chain
The launch of DXC Assure BPM powered by ServiceNow underscores the growing importance of AI and automation in driving innovation across the insurance value chain. By unifying front, middle, and back-office operations on a single platform, insurers can achieve unprecedented levels of agility and efficiency.
For example, underwriters can leverage AI to assess risks more accurately and quickly, while billing and payment processes can be automated to reduce delays and errors. These advancements not only improve operational performance but also position insurers to meet evolving customer expectations in an increasingly digital world.
Why This Partnership Matters for the Future of Insurance
As the insurance industry continues to evolve, partnerships like the one between DXC and ServiceNow will play a pivotal role in shaping its future. By combining DXC’s domain expertise with ServiceNow’s cutting-edge AI and workflow capabilities, this collaboration addresses the pressing need for modernization and innovation in the sector.
Insurers adopting DXC Assure BPM powered by ServiceNow can expect to see significant improvements in operational efficiency, cost savings, and customer satisfaction. Furthermore, the solution’s scalability ensures that it can adapt to the unique needs of insurers, regardless of size or complexity.
