FPT Honored for IvyChat in Agentic AI Category at 2026 Artificial Intelligence Excellence Awards
Global IT powerhouse FPT Corporation has received prestigious recognition in the Agentic AI category at the 2026 Artificial Intelligence Excellence Awards for its enterprise-grade AI platform, IvyChat. Presented by the Business Intelligence Group, these awards celebrate organizations, products, teams, and individuals that demonstrate exceptional application of artificial intelligence, creating measurable business impact and driving transformative results across industries. FPT’s acknowledgment underscores its leadership in deploying AI solutions that not only innovate but also generate tangible operational outcomes.
The award highlights IvyChat’s unique approach to agentic AI—a technology paradigm that enables AI systems to operate with initiative and autonomy within enterprise workflows. IvyChat integrates knowledge-grounded large language models, agentic workflow orchestration, omnichannel delivery capabilities, and seamless enterprise system integration. This combination enables organizations to deploy AI not just as a conversational assistant, but as a fully embedded operational partner that can interact with users, execute complex workflows, and ensure compliance within regulated environments.
Agentic AI for Regulated Enterprise Environments
IvyChat’s impact is particularly significant in highly regulated sectors such as banking, financial services, and insurance (BFSI), where governance, security, and operational efficiency are critical. By integrating AI into core enterprise processes, IvyChat helps organizations accelerate cloud adoption, optimize workflow automation, and enhance decision-making speed without compromising regulatory compliance. Its ability to operate across multiple channels—email, chat, web portals, and more—ensures that enterprises can engage clients and internal teams consistently, while maintaining full oversight of AI-driven actions.
FPT’s approach emphasizes enterprise resilience through AI-native transformation. Organizations leveraging IvyChat can scale operations efficiently, respond faster to market changes, and free human teams from repetitive or manual tasks, allowing them to focus on higher-value work. The platform’s design ensures that AI initiatives are not isolated experiments but are embedded meaningfully within day-to-day operations, aligning innovation with strategic business goals.
Proven Track Record of Adoption and Industry Recognition
The recognition by the Business Intelligence Group builds on IvyChat’s impressive history of adoption and industry accolades. Over the past year, the platform has expanded its international footprint, serving clients across Asia, Europe, and North America. Its capabilities in enterprise conversational AI have earned it the distinction of Leader in the IDC MarketScape for AI-Enabled Front Office Conversational AI Software in Asia/Pacific, reflecting both its technical sophistication and market relevance.
Prior awards further validate FPT’s ongoing leadership in AI innovation. IvyChat previously received a Silver Globee® at the 2025 Globee® Awards for Technology in AI Software and a Gold Stevie® Award at the 2024 International Business Awards® in the AI/ML Solution – Financial category. These accolades collectively demonstrate the platform’s ability to deliver measurable value in complex enterprise environments and reinforce FPT’s commitment to combining AI innovation with operational rigor, governance, and business relevance.
FPT’s AI-First Philosophy
“At FPT, our AI-First approach defines both our technology direction and our long-term commitment to enterprise transformation,” said Dao Duy Cuong, FPT Software Executive Vice President and Chief Digital & Technology Officer, FPT Corporation. “We see Agentic AI opening the next phase of adoption, enabling organizations to move beyond isolated AI applications and embed intelligence directly into workflows, decision-making, and execution. Through continued investments, FPT is helping clients to apply this new generation of AI at scale, with stronger governance, operational relevance, and clearer business value.”
Dao emphasized that agentic AI represents a shift from reactive tools to proactive intelligence. Rather than simply responding to user inputs, IvyChat can anticipate needs, execute tasks autonomously, and adapt to evolving enterprise conditions. This capability allows organizations to improve service delivery, reduce operational bottlenecks, and maintain compliance without adding complexity to existing processes.
Recognition from the Business Intelligence Group
“AI has arrived! 2026 is about execution, accountability, and results,” remarked Russ Fordyce, Chief Recognition Officer at the Business Intelligence Group. “FPT stood out because its work in Agentic AI reflects where the market is headed: practical AI that solves real problems, earns trust, and delivers measurable value. This recognition highlights a team that is not just participating in the AI shift, but helping define what meaningful progress looks like.”
The Business Intelligence Group’s Artificial Intelligence Excellence Awards evaluate submissions across multiple dimensions, including measurable outcomes, operational impact, innovation, and scalability. This year’s awards drew entries from 36 industries and over 15 countries, reflecting the global acceleration of AI adoption across sectors ranging from healthcare and finance to manufacturing, energy, and government.
Driving Enterprise AI Transformation at Scale
IvyChat’s success illustrates the broader trend of enterprises leveraging AI not just as a tool, but as a strategic enabler of business transformation. By combining conversational intelligence, autonomous task execution, and enterprise system integration, IvyChat allows organizations to deploy AI at scale, achieving both operational efficiency and strategic differentiation.
Key features of the platform include:
- Knowledge-Grounded Large Language Models: Ensuring that AI responses are accurate, context-aware, and compliant with enterprise policies.
- Agentic Workflow Automation: Allowing AI to execute predefined and adaptive workflows autonomously, reducing human intervention.
- Omnichannel Delivery: Engaging customers and employees consistently across multiple digital channels.
- Enterprise Systems Integration: Seamlessly connecting with CRM, ERP, and other critical business systems to facilitate end-to-end task completion.
These capabilities allow enterprises to accelerate cloud migration, streamline operations, and enhance decision-making speed, while maintaining strict adherence to regulatory requirements and internal governance frameworks.
Global Impact and Market Adoption
Over the past 12 months, IvyChat has witnessed substantial growth in adoption across multiple regions. Its client base spans financial institutions, insurance companies, professional services firms, and technology enterprises, demonstrating the platform’s versatility and scalability. By integrating IvyChat, organizations have reduced manual workloads, improved customer engagement, and achieved faster response times in high-volume, complex workflows.
In addition to expanding its client base, FPT has continued to refine the platform’s capabilities. The company’s investments in AI research and development focus on improving automation accuracy, contextual understanding, and operational compliance, ensuring that IvyChat remains at the forefront of enterprise agentic AI solutions.
The recognition at the 2026 Artificial Intelligence Excellence Awards reinforces FPT’s strategic vision: AI is not an isolated tool but a core driver of enterprise transformation. As organizations worldwide continue to embrace digital acceleration, agentic AI platforms like IvyChat will play a pivotal role in enabling smarter, faster, and more resilient operations.
FPT’s ongoing mission is to help enterprises unlock the full potential of AI, delivering solutions that are secure, scalable, and aligned with business objectives. By focusing on actionable intelligence, regulatory compliance, and measurable outcomes, FPT demonstrates that AI can be both transformative and accountable, bridging the gap between innovation and operational excellence.
The Artificial Intelligence Excellence Awards, organized by the Business Intelligence Group, honor organizations, products, teams, and individuals advancing AI from experimentation to practical, accountable deployment. The program evaluates entries based on their ability to improve performance, reduce friction, address meaningful challenges, and deliver measurable results. Winners span industries and geographies, reflecting the diverse ways AI is driving transformation and delivering tangible business value worldwide.
With IvyChat, FPT continues to define the next generation of enterprise AI, helping organizations move beyond basic automation to intelligent, agent-driven workflows that elevate operational performance and create sustainable competitive advantages. The award further validates FPT’s commitment to innovation, operational relevance, and AI adoption at scale.
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