IDC MarketScape Positions FPT Software at the Forefront of AI-Enabled Front Office Innovation
FPT Software, the global IT services arm of FPT Corporation (FPT), has been positioned as a Leader in the IDC MarketScape: Asia/Pacific AI-Enabled Front Office Conversational AI Software 2025 Vendor Assessment. This recognition highlights FPT Software’s growing influence in the conversational AI software market, particularly across the Asia-Pacific region, where enterprises are rapidly adopting AI-driven customer engagement solutions.
The IDC MarketScape evaluation assessed 17 vendors based on two core dimensions—capability and strategy. These included functionality, innovation in conversational AI, long-term vision, infrastructure scalability, and the ability to deliver consistent, high-quality customer experiences.
A Unified Platform for Enterprise Conversational AI
At the center of FPT Software’s recognition is IvyHub, its front-office conversational AI platform designed as a unified, one-stop solution for agentic AI. IvyHub enables enterprises to design, deploy, and manage AI-driven interactions through a low-code/no-code interface, significantly reducing development time while maintaining flexibility and control.
A key component of IvyHub is IvyChat, which delivers enterprise-grade AI-powered chatbots, virtual assistants, and voice agents. These solutions help organizations streamline customer interactions, improve response accuracy, and scale engagement across multiple digital channels—an increasingly critical requirement in today’s AI-first business environment.
Headquartered in Hanoi, Vietnam, FPT Software continues to expand its footprint by aligning platform innovation with real-world enterprise needs.
End-to-End AI Capabilities Backed by Scalable Infrastructure
IDC MarketScape highlighted FPT Software’s end-to-end AI offering as a major strength. The company supports the full technology stack—from physical infrastructure and private cloud environments to AI application deployment—allowing enterprises to adopt conversational AI with confidence and speed.
By leveraging NVIDIA’s high-performance computing stack, FPT Software optimizes AI model training, inference, and deployment across private cloud and on-premises environments. This integration enables real-time responsiveness, efficient resource utilization, and enterprise-grade reliability—critical factors for large-scale conversational AI systems operating in customer-facing roles.
The result is what IDC describes as full-stack intelligence, delivered with precision and scalability.
Continuous Innovation in a Fast-Moving AI Landscape
Another factor contributing to FPT Software’s leadership position is its commitment to continuous improvement. With a regular product update and enhancement cycle, the company adapts quickly to evolving market demands and emerging enterprise use cases.
This agile approach ensures that its conversational AI platforms remain aligned with changing customer expectations, regulatory requirements, and advancements in AI technologies—particularly across diverse Asia-Pacific markets.
Global Vision for AI-Driven Business Transformation
Commenting on the recognition, Dr. Phong Nguyen, Vice President and Chief AI Officer at FPT Software, emphasized the company’s AI-first strategy:
“As a global AI system integrator, we are committed to driving next-level business transformation through our AI-first approach. From IvyChat to our comprehensive FleziPT platform, we are empowering enterprises worldwide with the speed, flexibility, and scalability they need.”
FPT Software plans to further expand its partner ecosystem while helping clients unlock higher productivity and enhanced customer experiences through AI-enabled front office solutions.
AI Factories Powering Global-Scale Innovation
Supporting these ambitions are FPT’s AI Factories in Vietnam and Japan, powered by NVIDIA GPUs and ranked among the world’s top 40 fastest supercomputers in the latest TOP500 Global Supercomputer list. These facilities serve as the backbone for AI research, development, and large-scale deployment.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.
About FPT Corporation
FPT Corporation (FPT) is a globally leading technology and IT services provider headquartered in Vietnam and operates in three core sectors: Technology, Telecommunications, and Education. Over more than three decades, FPT has consistently delivered impactful solutions to millions of individuals and tens of thousands of organizations worldwide. As an AI-first company, FPT is committed to elevating Vietnam’s position on the global tech map and delivering world-class AI-enabled solutions for global enterprises. FPT focuses on three critical transformations: Digital Transformation, Intelligence Transformation, and Green Transformation. In 2024, FPT reported a total revenue of USD 2.47 billion and a workforce of over 54,000 employees across its core businesses. For more information about FPT’s global IT services, please visit https://fptsoftware.com.
