Infobip and AMS Revolutionize Roadside Assistance with Satellite Technology
How can drivers in remote areas stay safe when cellular coverage is unreliable? Global cloud communication platform Infobip has partnered with the Australian Motoring Service (AMS) to integrate Apple’s Roadside Assistance via satellite feature, ensuring drivers with iPhone 14 or later can request help and communicate even in areas without cellular coverage. This collaboration marks a significant advancement in automotive safety and customer service in Australia.
Rebecca Stenhouse, Chief Executive Officer at AMS, emphasized the importance of this integration: “At AMS, our priority is ensuring the safety and security of drivers across Australia. With Apple’s Roadside Assistance via satellite and Infobip, we can take a leap forward in fulfilling that mission. We’re at the forefront of roadside assistance and will continue working to protect our drivers.” This partnership not only enhances safety but also sets a new standard for emergency communication in remote regions.
Key Insights at a Glance
- Enhanced Safety: Drivers in remote areas can now request roadside assistance even without cellular coverage.
- Precise Location Sharing: The feature enables accurate location sharing, crucial for quick and effective response.
- Text Communication: Essential messages can be exchanged between users and roadside assistance providers.
- Disaster Preparedness: The technology maintains communication during natural disasters when terrestrial networks fail.
Overcoming Connectivity Barriers in Remote Australia
Many parts of Australia’s regional and remote areas lack reliable mobile reception, making roadside assistance challenging. According to the Australian Government, this issue is prevalent in isolated highways, national parks, and mountainous regions. The integration of Apple’s Roadside Assistance via satellite on Infobip’s Cloud Contact Center solution addresses this critical gap, ensuring that drivers in these areas can receive timely and accurate assistance. This technology is not just a convenience; it is a lifeline for those in distress, making it an essential component of modern automotive safety.
A Beacon of Safety in Uncharted Territory
Just as a lighthouse guides ships through treacherous waters, Infobip and AMS are guiding drivers through the vast and often disconnected Australian outback. By combining robust messaging infrastructure with Apple’s advanced satellite technology, they are creating a safety net that extends far beyond the reach of traditional cellular networks. This partnership ensures that no matter where a driver finds themselves, they can always reach out for help. The implications for emergency response and driver confidence are profound, setting a new benchmark for automotive safety in remote regions.
Infobip’s Cloud Contact Center Redefines Emergency Communication
Infobip has integrated its Cloud Contact Center solution with Apple’s Roadside Assistance via satellite feature, providing a seamless and reliable communication channel for AMS. This integration ensures that drivers can request help and communicate with roadside assistance providers even in areas without cellular coverage. Harsha Solanki, VP & General Manager of Asia-Pacific at Infobip, highlighted the significance of this innovation: “This integration demonstrates how innovation can overcome geographical barriers and increase driver safety when it matters most. By combining our robust messaging infrastructure with Apple’s Roadside Assistance via satellite feature, we’re giving AMS customers unparalleled peace of mind, no matter where their journeys take them.”
The technology maintains communication during disasters, ensures precise location sharing, and facilitates essential text communication. These features are crucial for ensuring that drivers in remote areas receive the support they need, when they need it.
Future Outlook
The integration of Apple’s Roadside Assistance via satellite with Infobip’s Cloud Contact Center is just the beginning. As technology continues to evolve, the potential for enhancing safety and reliability in remote areas will only grow. The next milestone for Infobip and AMS is to expand this service to more regions and integrate additional features that further enhance driver safety and communication. This partnership sets a precedent for how technology can bridge the gap between urban and rural areas, ensuring that all drivers have access to the same level of safety and support.
Conclusion
This collaboration between Infobip and AMS represents a significant leap forward in automotive safety, particularly for drivers in remote areas. For businesses in the automotive and communication sectors, this partnership highlights the importance of leveraging advanced technology to address real-world challenges. How is your company preparing to integrate similar innovations to enhance safety and reliability for your customers? Join the conversation in the comments below.
About Infobip
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey, with AI as the driving force of innovation. Through a single, natively built platform, Infobip delivers omnichannel engagement, identity, user authentication and contact centre solutions that help businesses and partners overcome the complexity of consumer communications while driving growth and increasing customer loyalty. Infobip is focused on enabling and accelerating AI adoption as it continues its transformation into an AI-first company. Infobip’s technology has the capacity to reach over seven billion mobile devices in 6 continents connected to over 10k+ connections of which 800+ are direct operator connections.
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