NextEra and ServiceNow Forge Strategic Partnership to Propel Digital Transformation in the Middle East
NextEra, a joint venture between LTIMindtree and Aramco Digital, has announced a landmark partnership with ServiceNow, a global leader in AI-driven digital transformation platforms. This collaboration aims to accelerate large-scale digital transformation across the Kingdom of Saudi Arabia and the broader Middle East and North Africa (MENA) region. As part of this initiative, NextEra will establish a proximity center at Imam Abdulrahman Bin Faisal University in Dammam, while ServiceNow will set up a Centre of Excellence to train and equip the local workforce with cutting-edge digital skills.
This partnership leverages ServiceNow’s intelligent workflow orchestration capabilities and NextEra’s robust service delivery framework. A standout feature of this collaboration is the availability of Agentic Central offerings, built on ServiceNow’s platform and its broader ecosystem. These offerings will facilitate the rapid deployment of generative AI and agentic automation across enterprise environments, harnessing the core functionalities of ServiceNow alongside NextEra’s strong services expertise. Additionally, the partnership addresses critical regional requirements by providing an Arabic user interface and localized solutions tailored to meet the unique business challenges of the MENA region.
The collaboration underscores ServiceNow’s growing presence in the MENA region and highlights its commitment to driving innovation in key industries. A primary focus of the partnership is the development of industry-specific platforms designed to tackle real-world challenges in sectors such as energy, banking, financial services and insurance (BFSI), the public sector, and giga projects. These platforms are expected to deliver measurable impact by enabling organizations to modernize legacy systems, enhance operational agility, upgrade customer relationship management (CRM) and employee experience platforms, and unlock new levels of efficiency.
Empowering Regional Growth Through Technology and Talent Development
Dina Aboonoq, CEO of NextEra and Executive Vice President at LTIMindtree, emphasized the significance of this partnership:
“By combining NextEra’s regional expertise and LTIMindtree’s proven playbooks and ‘day-one ready’ delivery capacity with the powerful ServiceNow AI Platform, we are uniquely positioned to help organizations reimagine their digital future. This partnership represents a bold step forward in our mission to deliver transformative outcomes for enterprises in the Kingdom. It also reflects our unwavering commitment to creating new job opportunities and nurturing technology talent in the region.”
The partnership aligns closely with Saudi Vision 2030, which prioritizes economic diversification, digital transformation, and the localization of technology talent—commonly referred to as ‘Saudization.’ By establishing training centers and fostering skill development, NextEra and ServiceNow aim to empower the local workforce, ensuring that the region’s digital transformation journey is both sustainable and inclusive.
Driving Innovation and Scalability Across Industries
Saif Mashat, Area Vice President for the Middle East and Africa at ServiceNow, expressed enthusiasm about the collaboration:
“Our partnership with NextEra reflects ServiceNow’s commitment to driving meaningful change across the Middle East. Together, we’re enabling customers with intelligent workflows, scalable platforms, and AI-powered solutions that unlock new levels of agility and growth. This collaboration will not only address immediate business needs but also lay the foundation for long-term innovation and success in the region.”
The partnership marks a convergence of cutting-edge technology, deep industry knowledge, and regional insight. It represents a significant milestone in advancing digital transformation across the MENA region, blending global innovation with local impact. By addressing the specific needs of industries such as energy and BFSI, the collaboration ensures that solutions are not only technologically advanced but also culturally and operationally relevant.
Localized Solutions for Regional Challenges
One of the key strengths of this partnership is its emphasis on localization. The introduction of an Arabic user interface and region-specific solutions demonstrates a clear understanding of the unique challenges faced by businesses in the MENA region. For example, organizations operating in the energy sector often grapple with complex regulatory requirements and the need for real-time data analytics. Similarly, BFSI institutions require secure, compliant, and agile platforms to meet evolving customer expectations. The platforms developed through this partnership will address these challenges head-on, enabling businesses to streamline operations, reduce costs, and improve customer experiences.
A Bold Step Toward a Digitally Empowered Future
This collaboration between NextEra and ServiceNow is more than just a technological partnership—it is a catalyst for change in the MENA region. By combining ServiceNow’s AI-driven platforms with NextEra’s regional expertise and LTIMindtree’s global best practices, the partnership is poised to redefine how businesses approach digital transformation. From enhancing operational efficiency to fostering talent development and supporting national initiatives like Saudi Vision 2030, this initiative embodies a holistic approach to progress.
As the partnership unfolds, it is expected to deliver transformative outcomes for enterprises across the region, empowering them to embrace the future with confidence. By bridging the gap between global innovation and local needs, NextEra and ServiceNow are setting a new benchmark for digital transformation in the Middle East. This collaboration not only promises to drive economic growth but also reinforces the region’s position as a hub for technological advancement and innovation.
About NextEra:
NextEra is a next-generation technology company based in Saudi Arabia, established as a joint venture between Aramco Digital—the digital and technology subsidiary of Aramco—and LTIMindtree, a global leader in technology consulting and digital solutions. We deliver localized IT services and drive innovation across AI, cloud, Industry 4.0, and sustainable technologies, in alignment with Saudi Vision 2030. Uniquely positioned to blend local insight with global expertise, NextEra provides tailored solutions for the evolving needs of regional and international markets. By optimizing operations and fostering innovation across critical sectors, we aim to be a cornerstone of Saudi Arabia’s digitally driven future. Visit https://www.nexteratech.com
