NiCE and RingCentral Deepen Partnership to Elevate AI-Driven Customer and Employee Experiences
In a significant move set to redefine the landscape of customer and employee engagement, NiCE (Nasdaq: NICE) and RingCentral, Inc. (NYSE: RNG) have announced a multi-year extension of their long-standing partnership. This renewed collaboration builds on a decade of successful cooperation and aims to deliver integrated, AI-powered Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions that transform how businesses interact with their customers and employees.
The extended partnership will focus on marketing and selling RingCentral Contact Center™, an enterprise-grade customer engagement platform powered by NiCE CXone Mpower. This solution has already proven its value globally, offering seamless integration between UCaaS and CCaaS technologies to streamline operations and enhance user experiences. With this agreement, both companies are doubling down on their commitment to helping businesses modernize their communication strategies through the power of artificial intelligence.
A Decade of Collaboration Yields Proven Success
Since 2015, NiCE and RingCentral have worked together to provide innovative, cloud-based communication tools for enterprises worldwide. Over the years, their combined expertise has resulted in a robust track record of delivering deeply integrated solutions that meet the evolving needs of modern businesses. The latest extension of their partnership not only reinforces their shared vision but also re-energizes their collaborative efforts across go-to-market strategies, sales, onboarding, and post-sales support.
RingCentral, recognized as a leader in cloud business communications, has been named a Leader in the Gartner® Magic Quadrant for Unified Communications as a Service (UCaaS) for ten consecutive years. Similarly, NiCE has earned its place as an industry leader in cloud contact center and customer experience (CX), being named a Leader in the Gartner® Magic Quadrant for Contact Center as a Service (CCaaS) for the same duration. Together, these two powerhouses bring unparalleled credibility and innovation to the table, enabling them to offer a unique blend of UCaaS and CCaaS capabilities that few competitors can match.
Transforming Customer Engagement Through AI
At the heart of this partnership lies a shared goal: leveraging AI to revolutionize customer and employee experiences. By integrating RingCentral’s advanced communication platform with NiCE’s cutting-edge CXone Mpower technology, the duo is empowering businesses to streamline interactions, boost efficiency, and deliver personalized, data-driven experiences at scale.
Vlad Shmunis, Founder, Chairman, and CEO of RingCentral, expressed enthusiasm about the renewed collaboration, stating, “Our customers greatly benefit from the integration of two recognized industry leaders that no other vendors are able to deliver. This partnership extension marks an important next chapter, and we look forward to working with the NiCE team to offer our AI-powered integrated solution, which streamlines customer interactions and boosts overall efficiency.”
Scott Russell, CEO of NiCE, echoed this sentiment, emphasizing the importance of collaboration in driving progress. “RingCentral is a recognized leader in cloud business communications, and we’re excited to take our partnership to the next level—one defined by the seamless convergence of AI-powered customer and employee experiences,” he said. “Together, we’ll unlock more opportunities and help businesses modernize how they connect, collaborate, and serve their customers.”
Strengthening the Channel Partner Ecosystem
Another critical aspect of the extended partnership is its focus on revitalizing the channel partner ecosystem. For years, RingCentral Contact Center powered by NiCE CXone Mpower has been a go-to solution for large enterprises seeking integrated UCaaS and CCaaS platforms. This renewed effort aims to further empower channel partners to drive success for their clients by offering best-in-class solutions tailored to specific business needs.
Joe Rittenhouse, Co-CEO of Converged Technology Professionals, Inc., praised the partnership, saying, “The NiCE and RingCentral partnership extension is a significant win-win. We’ve successfully sold and deployed many large enterprise deals based on their integrated UCaaS and CCaaS solutions, and we look forward to continuing this momentum.”
Industry analysts also see immense potential in the extended collaboration. Zeus Kerravala, Founder and Principal Analyst of ZK Research, noted, “Few vendors in the UCaaS and CCaaS market have achieved the deep integration and success seen in the NiCE and RingCentral partnership over the past decade. I’m eager to see how they’ll continue to innovate and help customers harness AI to elevate both employee and customer experiences.”
About RingCentral
RingCentral is a global leader in AI-powered business communications, contact center, conversational intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. Visit ringcentral.com to learn more.
© 2025 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Contact Center, and the RingCentral logo are trademarks of RingCentral, Inc.
About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
