Omnissa Elevates Digital Workspaces with Trusted AI Innovations
In a groundbreaking move, Omnissa, a leader in digital work platforms, has announced a suite of new AI-powered capabilities designed to enhance its platform and bring organizations closer to achieving autonomous, secure, and efficient digital workspaces. With the upcoming release of the AI-powered Omni assistant and the introduction of the Omnissa AI agentic service, the company is reinforcing its commitment to trust, transparency, and human-centric innovation. These advancements are built on Omnissa’s four-stage AI framework—Alert, Advise, Assist, and Autonomy—ushering in a new era of smarter, faster, and more secure digital work environments.
Empowering Organizations with Trusted AI
Artificial intelligence is no longer just about automation; it’s about delivering aligned, relevant, and trusted outcomes that empower people to perform at their best. This philosophy lies at the heart of Omnissa’s latest innovations. “AI isn’t just about automation—it’s about achieving outcomes that are aligned, relevant, and trusted, enabling people to do their best work,” said Bharath Rangarajan, senior vice president of products and technology alliances at Omnissa. “With the launch of our Omni assistant and our new agentic service, we’re helping IT teams reduce workloads, automate routine tasks, and resolve issues faster—all while maintaining a human-centric experience for both IT teams and employees.”
The Omni assistant and agentic service are pivotal steps toward Omnissa’s vision of creating truly autonomous workspaces. By embedding AI deeply within its platform, Omnissa ensures that these innovations not only streamline operations but also prioritize trust and transparency—a cornerstone of its approach to AI adoption.
Omni Assistant: Simplifying Digital Workspaces
At the core of Omnissa’s latest updates is the Omni assistant, an AI-powered tool designed to simplify interactions across the digital workspace. Embedded throughout the platform, Omni leverages generative AI and natural language processing to enable seamless access to data insights, knowledge searches, and script creation. By offering conversational, in-context, and real-time guidance, Omni empowers IT teams and employees to resolve issues faster, reduce manual effort, and improve overall productivity.
For example, IT teams can use Omni to quickly identify and address technical challenges, while employees can leverage its capabilities to access information or troubleshoot issues without disrupting their workflow. This aligns with the “Assist” stage of Omnissa’s AI framework, where the focus is on enhancing collaboration between humans and AI to deliver actionable insights and accelerate problem resolution.
In addition to Omni, Omnissa has expanded its guided root-cause analysis features to support Horizon virtual desktops. Combined with Experience Management Playbooks, these tools provide organizations with comprehensive solutions to remediate issues faster and elevate the employee experience. Together, these innovations ensure that organizations can maintain high levels of efficiency and satisfaction across their digital workspaces.
Agentic Service: Paving the Way for Autonomous Workspaces
As Omnissa progresses toward the “Autonomy” stage of its AI framework, the company is introducing the Omnissa AI agentic service—a transformative capability designed to power proactive, agent-driven workflows. This service acts as a digital extension of IT teams, interpreting platform signals, translating them into meaningful actions, and orchestrating end-to-end tasks autonomously.
One of the first use cases for the agentic service will be an AI-driven vulnerability defense workflow, set to launch in beta soon. This feature showcases how AI can accelerate security responses and mitigate risks by automating threat detection and remediation processes. The agentic service represents a significant milestone in Omnissa’s journey toward creating self-configuring, self-healing, and self-securing workspaces—environments where AI handles repetitive and complex tasks, freeing up human resources for strategic initiatives.
Building on a Legacy of Innovation
Omnissa has consistently pushed the boundaries of what’s possible with AI in the workplace. Since introducing its first AI/ML-powered intelligence capabilities in 2017, the company has delivered numerous innovations that support the Alert and Advise stages of its AI framework. These include advanced insights capabilities and guided root-cause analysis tools, which have helped organizations proactively identify and address potential issues before they escalate.
Today, Omnissa is expanding its AI capabilities to encompass the Assist and Autonomy stages, enabling trusted and secure outcomes that bring customers closer to realizing the full potential of autonomous workspaces. By unifying secure endpoint management, virtual desktops, digital employee experience solutions, and security tools on a single platform, Omnissa continues to differentiate itself as a leader in the industry.
Prioritizing Trust and Transparency
As AI adoption accelerates, trust and transparency remain critical concerns for organizations. To address these challenges, Omnissa is taking deliberate steps to provide customers with visibility and control over AI usage. For instance, customers can opt out of AI features that don’t align with their organizational policies, ensuring compliance and minimizing risk. Additionally, Omnissa offers centralized “nutrition labels” that detail how AI models and data are used, giving organizations clear insights into the inner workings of these technologies.
This emphasis on transparency underscores Omnissa’s commitment to fostering confidence among its customers. By providing tools that empower organizations to manage AI responsibly, Omnissa ensures that its innovations are not only powerful but also ethical and trustworthy.
A Vision for the Future
With the introduction of the Omni assistant and the Omnissa AI agentic service, Omnissa is setting a new standard for digital work platforms. These innovations reflect the company’s dedication to delivering smarter, faster, and more secure workspaces while maintaining a human-centric approach. By advancing its four-stage AI framework and prioritizing trust and transparency, Omnissa is paving the way for a future where autonomous workspaces become the norm.
As organizations continue to navigate the complexities of digital transformation, Omnissa’s latest offerings provide the tools and capabilities needed to thrive in an increasingly AI-driven world. By empowering IT teams and employees alike, Omnissa is not only transforming how work gets done but also redefining what’s possible in the realm of digital workspaces.
About Omnissa
Omnissa is the leading digital work platform company, empowering the world’s dynamic workforces to do their best work from anywhere. The company’s AI-driven digital workspace platform helps organizations and their people unlock exponential business value. Trusted by 26,000 customers worldwide, Omnissa is a privately held company with 4,000 employees and a 20-year track record in defining digital workspaces. For more information, visit www.omnissa.com.
