Rimini Street Wins Prestigious Awards for Customer Service, Strategic Excellence, and AI Innovation in 2025
Rimini Street, Inc. (Nasdaq: RMNI), a global leader in comprehensive enterprise software support and innovative solutions, has been recognized with multiple prestigious awards at the 19th Annual Stevie Awards for Sales and Customer Service and the 2025 Business Intelligence Group AI Excellence Awards. These accolades highlight Rimini Street’s commitment to delivering exceptional customer experiences, strategic innovation, and cutting-edge artificial intelligence solutions.
Double Honors at the Stevie Awards
The Stevie Awards for Sales & Customer Service are among the most respected global recognitions for excellence in customer service, contact center operations, business development, and sales. With over 2,100 nominations from organizations of all sizes and industries, Rimini Street stood out by securing two notable awards:
- Silver Stevie Award for Direct Customer Service Team of the Year
Rimini Street’s global service delivery team earned this prestigious recognition for their unwavering dedication to providing outstanding service and solutions to thousands of customers worldwide. The team consistently delivers more than 8,500 key updates per month, maintaining an industry-leading customer satisfaction rating of 4.9 out of 5.0. This award underscores their ability to meet and exceed client expectations through proactive, reliable, and high-quality support. - Bronze Stevie Award for Best Customer Experience Strategy
Rimini Street’s Global Customer Engagement team was honored for its visionary Executive Advisory Program, which fosters collaboration between senior management and key clients. This program leverages client expertise to shape strategic priorities and ensures transparency at the highest levels. By aligning closely with customers’ goals, Rimini Street strengthens partnerships and drives long-term success.
“Trust is earned every day,” said Nancy Lyskawa, Executive Vice President and Chief Customer Officer at Rimini Street. “Our commitment to customer success begins before they become clients, as we partner to craft intelligent paths toward operational excellence, efficiency, and exceptional results. As a true partner, we prioritize vendor-neutral guidance and view our customers’ business needs as our own.”
AI Excellence Award for Innovative Customer Support
In addition to the Stevie Awards, Rimini Street received the 2025 AI Excellence Award for Best AI-Based Customer Service Solution from the Business Intelligence Group. This award recognizes organizations and products that are pushing the boundaries of artificial intelligence to drive innovation and deliver measurable value.
Rimini Street’s award-winning solution combines patented AI technology with human-centric support to deliver unparalleled service for enterprise software and related processes. Key innovations include:
- Case Assignment Advisor: Matches the best engineers to each ticket within seconds based on over 35 vectors, ensuring optimal expertise and faster resolutions.
- C-Signal: Detects anomalies and proactively notifies regional managers to escalate issues to the right personnel, preventing potential disruptions.
- Case Assistant: Leverages historical data to accelerate issue resolution, provide root cause analysis, and reduce incident resolution time by 23%.
These advancements enable Rimini Street to connect clients with highly qualified experts who possess the necessary security clearance, language proficiency, and technical experience to resolve complex IT challenges efficiently.
The judging panel praised Rimini Street for setting a new standard in AI-powered enterprise software support. They noted, “Rimini Street effectively combines AI technology with expert service to provide fast, efficient, and personalized support—delivering measurable results for customers.”
Craig Mackereth, Executive Vice President of Global Customer Service, added, “Our access to top-tier engineers has been enhanced by these AI-driven tools, enabling us to solve even the most intricate IT problems quickly and accurately. We’re honored to be recognized for innovations that empower our customers’ critical systems and help them achieve both short-term success and long-term growth.”
Why Rimini Street Stands Out
As a leading third-party support provider for Oracle, SAP, VMware, and other enterprise applications, Rimini Street offers a comprehensive suite of services designed to maximize operational efficiency, reduce costs, and enhance performance. Their portfolio includes:
- Ultra-responsive and trusted support for mission-critical systems
- Managed services, security, and integration solutions
- Observability, professional services, and comprehensive outsourcing
By combining advanced AI technologies with decades of industry expertise, Rimini Street continues to redefine what’s possible in enterprise software support. Their focus on customer-centric innovation ensures that businesses receive tailored solutions that address their unique needs while driving profitability and competitive advantage.
A Legacy of Excellence
These recent awards further solidify Rimini Street’s reputation as a trailblazer in the enterprise software support industry. Whether it’s through their award-winning customer service teams, strategic engagement programs, or AI-powered innovations, Rimini Street consistently demonstrates its commitment to helping clients succeed in an increasingly complex digital landscape.
For organizations seeking reliable, cost-effective, and future-ready enterprise software support, Rimini Street provides a proven alternative to traditional vendors. Their holistic approach—combining cutting-edge technology, deep domain expertise, and a relentless focus on customer satisfaction—ensures that businesses can achieve sustainable growth and operational excellence.
Explore Rimini Street’s Solutions Today
To learn more about how Rimini Street’s innovative support and managed services can transform your enterprise software operations, visit their website and discover a partner dedicated to your success. With a growing list of accolades and a proven track record of delivering exceptional value, Rimini Street is your trusted ally in navigating the challenges of today’s dynamic business environment.
Stay tuned for more updates on how Rimini Street continues to lead the way in redefining enterprise software support and AI innovation.
