Salesforce Unveils Agentforce 3: Empowering Enterprises to Scale AI Agents with Visibility and Control
Salesforce, the world’s #1 AI CRM, has announced Agentforce 3, a transformative upgrade to its digital labor platform. Designed to address the growing challenges of scaling AI agents in the enterprise, Agentforce 3 provides companies with the tools they need to monitor, optimize, and scale AI-driven workflows—ensuring seamless human-AI collaboration. With features like the Agentforce Command Center, built-in support for open standards like Model Context Protocol (MCP), and an updated Atlas architecture, Agentforce 3 redefines how businesses harness the power of agentic AI.
Bridging the Gap: Visibility and Control for AI Agents
As AI agent adoption surges—up 233% in just six months, according to a soon-to-be-released Slack Workflow Index—organizations face critical bottlenecks in scaling their AI initiatives. The primary challenge? Lack of visibility and control over AI agent activity. Without proper observability, governance, and tooling, enterprises struggle to manage agent performance, optimize workflows, and ensure compliance.
Agentforce 3 solves this problem by introducing the Agentforce Command Center, a comprehensive observability solution that gives leaders a unified view of their AI workforce. This powerful tool enables teams to monitor agent health, analyze interactions, and optimize outcomes in real time. By surfacing actionable insights and AI-powered recommendations, Command Center empowers organizations to refine agents at scale, ensuring they deliver maximum value.
“With Agentforce 3, we’ve taken a major leap forward in creating a digital labor platform that brings greater intelligence, higher performance, and more trust to every deployment,” said Adam Evans, EVP & GM of Salesforce AI. “This release will redefine how humans and AI agents work together, driving breakthrough levels of productivity, efficiency, and business transformation.”
Seamless Interoperability with MCP and Expanded Ecosystem
One of the standout features of Agentforce 3 is its native support for Model Context Protocol (MCP), enabling plug-and-play interoperability with enterprise tools. This eliminates the need for custom code, allowing agents to securely access the systems businesses rely on while adhering to existing security policies.
Through the expanded AgentExchange, customers can now connect to trusted services from over 30 partners, including AWS, Box, Cisco, Google Cloud, IBM, PayPal, Stripe, and WRITER. For example:
- AWS: Enables agents to unlock insights from unstructured data stored on AWS, leveraging tools like Amazon Bedrock and Aurora PostgreSQL/MySQL.
- Box: Allows agents to retrieve documents, summarize key terms, and post updates to platforms like Slack.
- PayPal and Stripe: Streamlines commerce capabilities, from payment processing to subscription management.
Additionally, MuleSoft and Heroku further enhance interoperability. MuleSoft converts APIs into MCP-ready assets, while Heroku simplifies hosting and managing custom MCP servers—empowering developers to orchestrate multi-agent workflows with ease.
Enhanced Architecture for Enterprise-Grade AI
Underpinning Agentforce 3 is an upgraded Atlas architecture, which ensures unmatched enterprise readiness. Key enhancements include:
- Lower Latency: A 50% reduction in latency since January 2025, delivering faster responses and improving user experience.
- Greater Accuracy: Expanded grounding through web search and inline citations ensures agents provide reliable, context-aware answers.
连接 - Enhanced Resiliency: Automatic model failover dynamically shifts traffic between providers during outages or performance issues.
- Expanded Language Support: New global availability in Canada, the U.K., India, Japan, and Brazil, along with support for six additional languages (French, Italian, German, Spanish, Japanese, Portuguese), makes Agentforce accessible worldwide.
Agentforce 3 also introduces hosted Anthropic Claude models within the Salesforce trust boundary, catering to high-compliance industries. Later this year, Google’s Gemini will join the lineup, solidifying Agentforce’s position as the leader in flexible, trusted AI agents.
Accelerating Time-to-Value with Pre-Built Actions
To help customers realize fast time-to-value, Agentforce 3 includes over 100 new pre-built industry actions tailored to specific use cases. These range from patient scheduling in healthcare to advertising proposal generation in marketing, enabling businesses to deploy AI agents quickly and effectively. Flexible pricing options, including new Agentforce add-on SKUs with unlimited employee action usage, make it easier than ever for teams to get started and scale boldly.
Early adopters are already seeing significant results:
- Engine: Reducing average customer case handle time by 15%.
- Grupo Globo: Increasing subscriber retention by 22%.
- 1-800Accountant: Autonomously resolving 70% of administrative chat engagements during peak tax season.
- PepsiCo: Gaining a holistic view of customers and operations through unified insights via Salesforce Data Cloud.
Building Trust and Compliance for Public Sector Adoption
For public sector organizations, Agentforce 3 is now available in Government Cloud Plus with FedRAMP High authorization. This ensures the highest standards of trust, security, and compliance, enabling government agencies to deploy AI agents confidently in mission-critical environments.
Looking Ahead: What’s Next for Agentforce?
Several exciting features are currently in pilot or beta, with general availability expected later this year:
- Native MCP support (July)
- Command Center and Agentforce Studio app (August)
- Session Tracing Data Model and Agent Health Monitoring (August)
Customers can also explore new resources, including in-depth demos, release notes, and pricing options, to accelerate their AI journey.
A New Era of Human-AI Collaboration
With Agentforce 3, Salesforce is setting a new standard for how enterprises deploy and scale AI agents. By combining unparalleled visibility, seamless interoperability, and enterprise-grade reliability, Agentforce 3 empowers organizations to unlock the full potential of agentic AI. As businesses continue to embrace digital transformation, Agentforce 3 positions itself as the cornerstone of a future where humans and AI work together to drive innovation, efficiency, and growth.
For more information, visit Salesforce’s Agentforce 3 release notes, explore the AgentExchange MCP partner collection, or register for Dreamforce 2025 to see these innovations in action.
