Serco Asia Pacific Leverages Boomi AI Agents to Revolutionize Integration Delivery
In an era where speed, efficiency, and innovation are paramount, global public services provider Serco has taken a significant leap forward by harnessing the power of Boomi’s AI-driven automation tools. By integrating Boomi Scribe and Boomi DesignGen into its operations, Serco has dramatically accelerated its integration processes, reducing documentation time and empowering business users to contribute meaningfully to development. This transformative approach not only streamlines workflows but also sets a new benchmark for how organizations can leverage AI to drive operational excellence.
Accelerating Innovation with Boomi’s Enterprise Platform
As a leading provider of public services to governments worldwide, Serco operates across diverse sectors such as defense, healthcare, justice, and community services in the Asia Pacific region. To modernize its operations and enhance service delivery, Serco turned to Boomi’s Enterprise Platform—a leader in AI-driven automation. The platform’s low-code friendliness, ease of use, and rapid deployment capabilities made it the ideal choice for Serco’s integration needs.
The turning point came during last year’s Boomi World Tour Sydney, where Serco’s team uncovered the untapped potential of Boomi AI agents like Boomi Scribe and Boomi DesignGen—tools that were already included in their existing Boomi Enterprise Platform license. “We’ve always used Boomi for core integration,” said Kiran Narayan, Director of Products and Digital Capabilities at Serco. “But what we discovered at Boomi World Tour completely reframed what’s possible. Within minutes, we were experimenting with these AI agents live, and it kickstarted a brand-new way of thinking and working.”
Transforming Integration Development with AI Agents
Following the event, Serco quickly mobilized its integration team to test and deploy Boomi’s AI agents. These tools leverage natural language prompts to help users design and deploy integrations faster than ever before. Boomi Scribe was implemented as the documentation backbone, creating clear and understandable documents that explain the intricacies behind each interface. Meanwhile, Boomi DesignGen facilitated seamless communication between teams through visual representations, earning trust from stakeholders by making complex processes more accessible.
The impact on documentation time has been nothing short of remarkable. Previously, an integration developer would spend two to three hours writing up a document formatted for customer understanding. With Boomi Scribe, this process now takes just 10 to 15 minutes—a staggering reduction in effort. Similarly, Serco recently completed two major integration projects, which previously required 40 to 60 hours of work, including meetings, conversations, and document creation. Thanks to Boomi AI Agents, the average completion time has been slashed to 6 to 12 hours.
Streamlining Operations with Managed Cloud Services
This integration transformation coincided with Serco APAC’s migration from self-hosted Boomi runtime clusters to Boomi Managed Cloud Service (MCS). This shift further streamlined operations by offloading infrastructure management responsibilities, allowing Serco to focus on delivering value to its clients. Plans are also underway to activate Boomi Event Streams, enabling real-time data flow and alerting capabilities that will further enhance responsiveness and decision-making.
Kiran envisions a future where business leaders can use Boomi to create first-draft integrations, accelerating delivery timelines and freeing technical teams to tackle more complex challenges. “With Boomi, we eliminate bottlenecks without losing control,” he explained. “Empowering business users to model within a governed framework dramatically accelerates how quickly value can be delivered.”
Enhancing Data Quality and Governance
Beyond speeding up integration delivery, Boomi’s platform supports Serco’s broader goals of ensuring data quality and consistency. Tools like Boomi DataHub and Boomi API Management play a crucial role in maintaining the integrity of information across systems. By simplifying master data management and API connectivity, Serco ensures that its services remain reliable and efficient, even as its operations scale.
The success achieved so far has sparked enthusiasm among Serco’s senior leadership team, from the CIO to business unit heads. “The results have ignited real excitement,” said Kiran. “It’s clear that this is the direction we need to go—to democratize innovation and empower our teams to deliver faster and smarter.”
A Glimpse Into the Future of Integration
Serco’s journey exemplifies the future of integration: low-code, AI-enabled, and business-empowered. By adopting Boomi’s cutting-edge tools, Serco has not only improved its own processes but also demonstrated the potential for other organizations to follow suit. According to David Irecki, Chief Technology Officer for Asia Pacific and Japan at Boomi, “It’s been an incredible privilege to partner with a team that moves fast, thinks strategically, and is committed to democratizing innovation across the organization.”
Through its collaboration with Boomi, Serco has proven that embracing AI-driven automation can unlock unprecedented levels of efficiency and agility. As the company continues to explore the full capabilities of Boomi Agentstudio and other advanced features, it is well-positioned to lead the charge in redefining how public services are delivered in the digital age.
About Boomi
Boomi, the leader in AI-driven automation, enables organizations worldwide to connect everything, automate processes, and accelerate outcomes. The Boomi Enterprise Platform — including Boomi Agentstudio — unifies integration and automation along with data, API, and AI agent management, in a single, comprehensive solution. Trusted by over 25,000 customers and supported by a network of 800+ partners, Boomi is driving agentic transformation — helping enterprises of all sizes achieve agility, efficiency, and innovation at scale. Discover more at boomi.com.
