ServiceNow Introduces AI Control Tower and AI Agent Fabric to Revolutionize Enterprise AI Management and Orchestration
At Knowledge 2025, ServiceNow’s annual customer and partner event, the company unveiled two groundbreaking innovations: AI Control Tower and AI Agent Fabric. These solutions are designed to transform how enterprises govern, manage, secure, and derive value from their AI ecosystems. By centralizing AI operations and enabling seamless collaboration across agents and systems, ServiceNow is empowering organizations to scale AI responsibly and drive measurable business outcomes.
Centralized Governance with AI Control Tower
The AI Control Tower is a centralized command center that allows businesses to oversee all AI agents, models, and workflows—whether native to ServiceNow or third-party—on a single unified platform. This innovation addresses the growing complexity of managing AI at scale, ensuring seamless integration into enterprise strategies while optimizing investments and mitigating risks.
Key features of AI Control Tower include:
- Enterprise-Wide AI Visibility: Monitor and manage every AI asset in one place, applying consistent policies across the organization.
- Embedded Compliance and Governance: Proactively manage security, privacy, and regulatory compliance with integrated governance, risk, and compliance (GRC) capabilities.
- End-to-End Lifecycle Management: From ideation to deployment and optimization, AI Control Tower ensures contextual decision-making and enforces guardrails for responsible AI use.
- Real-Time Reporting: Dynamic dashboards provide actionable insights, validating AI performance against critical business metrics like productivity and revenue impact.
- Strategic Alignment: Align AI initiatives with broader enterprise goals, ensuring AI delivers tangible value and supports business transformation.
According to Ritu Jyoti, Group Vice President/General Manager for Worldwide AI and Data Market Research and Advisory Services at IDC, “The organizations that will see the greatest return on their AI investments will be those that utilize a centralized solution to govern, manage, and track their evolving agentic AI landscape, fostering trust and reinforcing the reliability and dependability of AI systems.”
AI Control Tower is particularly timely as enterprises face increasing pressure to manage AI responsibly. Gartner® predicts that by 2028, companies using AI governance platforms will achieve 30% higher customer trust ratings and 25% better regulatory compliance scores than competitors.
Seamless Collaboration with AI Agent Fabric
In addition to AI Control Tower, ServiceNow introduced AI Agent Fabric, a communication backbone that enables collaboration across entire AI ecosystems. This solution supports agent-to-agent, agent-to-tool, and system-to-system interactions using common protocols like Model Context Protocol (MCP) and Agent2Agent Protocol (A2A).
AI Agent Fabric allows both ServiceNow and third-party AI agents to dynamically exchange information, coordinate tasks, and take action in real time. This creates a cohesive, intelligent system where thousands of AI agents can work together to optimize workflows and drive outcomes.
ServiceNow’s partners—including Accenture, Adobe, Box, Cisco, Google Cloud, IBM, Jit, Microsoft, Moonhub, RADCOM, UKG, and Zoom—are already offering integrations through AI Agent Fabric. These integrations expand the capabilities of the ServiceNow Marketplace, where customers can access thousands of AI agents built on the ServiceNow AI Platform.
AI Agent Fabric complements the recently announced Workflow Data Fabric, an integrated data layer that connects structured, semi-structured, unstructured, and streaming data across the enterprise. Together, these innovations complete ServiceNow’s vision of unifying AI, data, and workflows to supercharge business operations.
A Unified Approach to Managing AI Workforces
“As AI agents proliferate across enterprises, coordinating their work becomes as critical and complex as leading human employees,” said Amit Zavery, President, Chief Product Officer, and Chief Operating Officer at ServiceNow. “With AI Control Tower, businesses can oversee AI workforces in the same way the human workforce is managed, ensuring each agent is aligned, coordinated, optimized, and delivering impact at scale. Only ServiceNow unites powerful workflows, industry-leading governance, and seamless orchestration with agentic AI excellence, enabling customers to scale AI and drive real, measurable outcomes.”
Driving ROI and Business Transformation
The combination of AI Control Tower and AI Agent Fabric positions ServiceNow as a leader in enterprise AI management and orchestration. By providing tools to govern, optimize, and collaborate across AI ecosystems, ServiceNow helps organizations maximize the return on their AI investments.
With AI expected to generate a global cumulative impact of $22.3 trillion by 2030, businesses must adopt solutions that ensure trust, reliability, and scalability. ServiceNow’s latest innovations empower enterprises to harness the full potential of AI while maintaining compliance, mitigating risks, and driving alignment with strategic objectives.
The Future of AI-Driven Workflow Optimization
ServiceNow’s AI Control Tower and AI Agent Fabric represent a significant leap forward in the evolution of enterprise AI. By centralizing governance and enabling seamless collaboration, these solutions unlock new levels of efficiency, productivity, and innovation.
As businesses navigate the complexities of AI adoption, ServiceNow provides the tools needed to build a connected, intelligent enterprise. Visit ServiceNow to learn more about how AI Control Tower and AI Agent Fabric can transform your organization’s approach to AI management and workflow optimization.
