Smartsheet Appoints Stephanie Berner as Chief Customer Officer to Lead Customer-Centric Growth and AI Innovation
Smartsheet, the AI-enhanced enterprise-grade work management platform, has announced the appointment of Stephanie Berner as its new Chief Customer Officer (CCO). This strategic hire underscores the company’s commitment to prioritizing customer satisfaction as it embarks on a new era of accelerated growth and innovation. In her role, Berner will spearhead initiatives designed to elevate customer experiences, deepen relationships, and drive sustained value across every stage of the customer lifecycle. Her leadership will be pivotal in leveraging Smartsheet’s transformative AI capabilities to redefine customer success and solidify the company’s position as a market leader.
“We’re thrilled to welcome Stephanie to the Smartsheet team,” said Sunny Gupta, Acting CEO and Executive Chairman of the Board. “Her deep expertise in the work management market, coupled with her proven track record in navigating the B2B SaaS customer journey, makes her an invaluable asset as we enter this next phase of AI-driven innovation. Stephanie will play a critical role in ensuring that we do everything possible to make our customers successful.”
With over 15 years of leadership experience in the B2B SaaS space, Berner brings a wealth of knowledge and a results-driven approach to her new role. She has held key positions at industry innovators such as Atlassian and LinkedIn, where she played a crucial role in building and scaling high-performing teams. Her ability to navigate global growth—from pre-IPO stages to international enterprise expansion—positions her as an ideal leader to guide Smartsheet as it enters new markets and integrates cutting-edge AI capabilities into its platform.
“I am thrilled to join Smartsheet at such an instrumental moment,” said Berner. “The company’s reputation and success are built on a passionate and loyal customer base, which I’m excited to build upon. We have an incredible opportunity to leverage Smartsheet’s AI-driven innovation to further delight our users and forge new pathways for customer success.”
Championing a New Era of Customer Success
As CCO, Berner will focus on defining and executing a comprehensive customer strategy aimed at delivering unparalleled value and support to Smartsheet users. Her efforts will center on fostering deeper customer relationships, maximizing lifetime value, and transforming satisfied users into passionate advocates for the brand. By aligning customer success initiatives with Smartsheet’s innovative AI tools, Berner aims to create seamless, personalized experiences that address the evolving needs of modern enterprises.
Berner’s appointment comes at a pivotal time for Smartsheet as the company continues to expand its footprint in the enterprise work management space. With AI playing an increasingly central role in enhancing productivity and decision-making, Smartsheet is well-positioned to lead the charge in delivering intelligent, scalable solutions that empower businesses to achieve more. Berner’s leadership will ensure that these innovations translate into tangible benefits for customers, driving adoption, loyalty, and long-term growth.
A Legacy of Customer-Centric Leadership
Throughout her career, Berner has demonstrated an unwavering commitment to customer-centricity. At Atlassian, she helped scale customer success programs that supported the company’s rapid growth and strengthened its position as a global leader in collaboration tools. Similarly, her tenure at LinkedIn was marked by her ability to align customer needs with product innovation, ensuring that users derived maximum value from the platform.
These experiences have equipped Berner with a unique perspective on the challenges and opportunities facing B2B SaaS companies today. Her expertise in understanding customer pain points, anticipating market trends, and implementing scalable solutions will be instrumental in guiding Smartsheet through its next phase of expansion.
Driving Market Leadership Through AI and Innovation
Smartsheet’s integration of AI into its work management platform represents a significant leap forward in empowering businesses to streamline operations, enhance collaboration, and make data-driven decisions. Berner’s leadership will ensure that these advancements are not only technically robust but also aligned with the real-world needs of customers. By championing a customer-first mindset, she will help Smartsheet stay ahead of the curve in an increasingly competitive market.
“AI has the potential to transform how businesses operate, and Smartsheet is uniquely positioned to lead this transformation,” Berner added. “Our goal is to ensure that every customer interaction is meaningful, impactful, and reflective of the value we bring to their organizations. By combining AI innovation with a relentless focus on customer success, we can unlock new possibilities for growth and partnership.”
About Smartsheet
Smartsheet is the modern enterprise work management platform trusted by millions of people at companies across the globe, including over 85% of the 2025 Fortune 500 companies. The category pioneer and market leader, Smartsheet delivers powerful solutions fueling performance and driving the next wave of innovation. Visit www.smartsheet.com to learn more.
