Soul Machines Unveils Workforce Connect App: Humanizing AI-Driven Enterprise Workflows on ServiceNow
In a groundbreaking move to redefine how businesses interact with artificial intelligence, Soul Machines, a trailblazer in humanizing AI, has announced the launch of its Workforce Connect App, now available on the ServiceNow Store. This innovative app seamlessly integrates Soul Machines’ emotionally intelligent Digital Workers with the ServiceNow AI Platform via Now Assist, enabling enterprises to deploy lifelike, empathetic AI agents across their workflows. By bridging the gap between human interaction and automation, the app empowers organizations to deliver consistent, engaging, and efficient services to both employees and customers.
The debut of this app marks a significant milestone in Soul Machines’ mission to bring humanity to AI-powered enterprise solutions. Its capabilities will be showcased for the first time at the upcoming ServiceNow Global Partner Ecosystem Summit, scheduled for September 16-17 in Santa Clara, with a virtual broadcast available for global attendees.
Transforming Enterprise Workflows with Emotionally Intelligent Digital Workers
At the heart of the Workforce Connect App lies Soul Machines’ cutting-edge Digital Workers, AI-driven avatars that look, respond, and even empathize like real humans. These digital agents are designed to handle complex, customer-facing, and employee-facing tasks across various domains, including customer service, sales, HR support, and healthcare assistance. By leveraging Now Assist, businesses can effortlessly integrate these Digital Workers into their existing ServiceNow ecosystems, ensuring seamless collaboration between AI and human teams.
This integration doesn’t just automate repetitive tasks—it creates an intelligent partnership between humans and technology. These Digital Workers are equipped to understand context, interpret emotions, and provide personalized responses, making interactions feel natural and authentic. As a result, enterprises can enhance engagement, streamline operations, and achieve measurable business outcomes.
“The launch of our Workforce Connect App on the ServiceNow Store is a pivotal moment in our journey to humanize AI for the enterprise,” said Darren Wilson, Chief Product Officer at Soul Machines. “By tightly integrating our Digital Workers with the ServiceNow AI Platform, we’re not merely automating processes—we’re fostering intelligent collaboration that accelerates business transformation and delivers tangible ROI for our customers.”
A Strategic Partnership Driving Innovation
The collaboration between Soul Machines and ServiceNow exemplifies the power of shared vision and complementary strengths. By combining Soul Machines’ emotionally intelligent Digital Workers with ServiceNow’s intelligent orchestration capabilities, the partnership unlocks new possibilities for operationalizing agentic AI—AI that acts autonomously based on real-time data, collaborates across systems, and converts insights into actionable outcomes.
“Partnerships thrive when we align on a shared vision and leverage each other’s strengths,” said Alix Douglas, GVP of Partner Solutions at ServiceNow. “The Soul Machines Workforce Connect App, paired with the ServiceNow AI Platform, enables customers to create intelligent agents that automate workflows, accelerate service delivery, and scale expertise across the enterprise. Together, we’re ushering in a new era of productivity where AI agents transform intelligence into impactful results.”
The Soul Machines Difference: Why It Matters
What sets Soul Machines apart is its ability to create human-like, empathetic interfaces that foster trust and deeper engagement. Unlike traditional chatbots or robotic process automation tools, Soul Machines’ Digital Workers offer a unique blend of emotional intelligence and conversational depth. Here’s how they stand out:
- Engagement:
The human-like interface of Soul Machines’ Digital Workers encourages longer, more meaningful interactions. Studies show that conversations with these Digital Workers last three times longer than typical chatbot exchanges, thanks to their ability to build rapport and trust through face-to-face interactions. - Coaching:
Organizations can use Digital Workers to simulate real-world scenarios, allowing employees to practice speaking, selling, or negotiating with different personality types in a safe environment. These Digital Workers track progress and sentiment, offering personalized feedback and guidance throughout the learning journey. - Training:
Learning becomes more effective and enjoyable when it happens through natural conversations. Soul Machines’ Digital Workers provide a judgment-free space where individuals can absorb information at their own pace, ensuring a personalized and memorable training experience.
These capabilities make Soul Machines’ Digital Workers invaluable for industries seeking to enhance customer experiences, improve employee satisfaction, and optimize operational efficiency.
Availability and First Look at the Summit
The Workforce Connect App is now live on the ServiceNow Store and accessible via www.soulmachines.com/workforce-connect. Attendees of the ServiceNow Global Partner Ecosystem Summit will get an exclusive first look at the app’s capabilities during the event. The summit, which brings together top leaders from the ServiceNow partner community, will also provide insights into the company’s FY26 direction and long-term AI strategy.
For businesses eager to explore the future of AI-driven workflows, the summit offers a unique opportunity to learn how Soul Machines and ServiceNow are shaping the next generation of enterprise solutions. Virtual attendees can tune in to gain valuable perspectives on how to operationalize AI effectively and drive transformative outcomes.
Revolutionizing the Future of Work
As enterprises increasingly adopt AI to streamline operations and enhance customer experiences, the need for human-centric solutions becomes paramount. Soul Machines’ Workforce Connect App addresses this need by bringing empathy, authenticity, and intelligence to automated workflows. By integrating seamlessly with the ServiceNow AI Platform, the app ensures that businesses can scale their operations without sacrificing the personal touch that defines great service.
With its innovative approach to humanizing AI, Soul Machines is not just automating tasks—it’s reimagining how humans and technology collaborate. Whether it’s improving customer satisfaction, empowering employees, or driving business growth, the Workforce Connect App represents a bold step toward a more connected, empathetic, and efficient future.
To learn more about the Workforce Connect App and its transformative potential, visit the ServiceNow Store or explore Soul Machines’ website today.
About Soul Machines
Founded in 2016, Soul Machines is a pioneer in the humanization of AI. Our ground-breaking Experiential AI™ technology powers interactive, empathetic AI Agents and Assistants that accelerate business efficiencies, personal learning and engagement. Our revolutionary Soul Machines Studio software tools allow anyone to create and customize a Digital Workforce, driving personalized experiences across platforms in real time. Soul Machines delivers high-impact, emotionally intelligent solutions for global enterprises. Only Soul Machines offers the full capabilities of human and machine collaboration in an ethical, responsive, and unprecedented way.
