Thoma Bravo Acquires Verint to Merge with Calabrio, Creating an AI-Driven Customer Experience Leader
In a landmark move set to reshape the customer experience (CX) landscape, Thoma Bravo, a leading software investment firm, has announced its acquisition of Verint Systems, Inc. (Nasdaq: VRNT) in an all-cash transaction valued at $2 billion. The deal, which is subject to customary closing conditions and regulatory approvals, is expected to be finalized before the end of Verint’s current fiscal year, in early 2026. Once completed, Verint will join forces with Calabrio, another industry leader, to form a powerhouse in the rapidly growing $50 billion+ CX Automation Solutions market.
This strategic combination aims to create a comprehensive platform that addresses the evolving needs of CX organizations across industries, regardless of their size or complexity. By merging the strengths of both companies, the new entity will offer an expansive portfolio of solutions designed to accelerate business outcomes through AI-driven innovation and automation.
A Vision for the Future of Customer Experience
The unification of Calabrio and Verint represents a shared vision: delivering an open, AI-powered CX platform that empowers businesses to achieve stronger operational results while enhancing customer interactions. Both companies bring decades of expertise and robust product portfolios to the table, positioning the combined entity as a leader in driving transformative outcomes for brands worldwide.
“Together, Calabrio and Verint will bring a powerful set of products to accelerate a shared vision: delivering an AI-powered, open CX platform to customers who are focused on driving strong business outcomes in their operations,” said Dave Rhodes, CEO of Calabrio. “As a combined company, we are well-positioned to lead the industry forward.”
The merger will enable organizations to leverage cutting-edge AI technologies to streamline workflows, optimize customer interactions, and unlock actionable insights from data. This approach not only enhances efficiency but also ensures that businesses can adapt to the ever-changing demands of modern consumers.
Broadening the Scope of Innovation
Thoma Bravo’s decision to bring these two industry giants together underscores its commitment to fostering innovation and growth within the CX space. For years, the firm has been actively investing in companies that push the boundaries of what’s possible in customer experience. With this acquisition, Thoma Bravo is doubling down on its belief that AI-driven solutions are the future of CX.
“Calabrio and Verint both have powerful product portfolios and go-to-market strategies that cover the needs of a wide spectrum of the market,” said Mike Hoffmann, a Partner at Thoma Bravo. “Together, the combined company will have the industry’s broadest CX platform, enabling brands of all sizes to drive transformative, AI-driven outcomes.”
The integration of Verint’s advanced analytics, automation, and workforce engagement tools with Calabrio’s contact center and workforce management solutions creates a one-stop shop for CX professionals. This unified platform will allow businesses to seamlessly manage every aspect of the customer journey, from initial interaction to post-engagement analysis.
Commitment to Customers and Innovation
One of the key priorities for the newly formed company will be maintaining and enhancing support for existing customers. Calabrio has pledged to continue investing in the products that power its installed base, ensuring that customers’ workflows remain uninterrupted during and after the transition. This commitment reflects the company’s dedication to delivering value and fostering long-term relationships with its clients.
Moreover, the combination of Verint and Calabrio’s resources will fuel further innovation, enabling the development of next-generation solutions tailored to the unique challenges faced by CX organizations. From small businesses to large enterprises, the merged company will provide scalable tools that help organizations meet their specific goals while staying ahead of industry trends.
Unlocking New Opportunities for Growth
The $50 billion+ CX Automation Solutions market presents immense opportunities for growth, driven by increasing demand for personalized, efficient, and seamless customer experiences. As consumer expectations continue to rise, businesses must adopt advanced technologies to stay competitive. The combined capabilities of Calabrio and Verint will empower companies to quickly achieve tangible business outcomes, such as improved customer satisfaction, reduced operational costs, and higher employee productivity.
By leveraging AI and machine learning, the new entity will offer predictive analytics, real-time decision-making support, and automated processes that transform how organizations engage with their customers. These innovations will not only enhance the quality of interactions but also provide deeper insights into customer behavior, enabling businesses to make data-driven decisions.
Leading the Industry Forward
The merger of Calabrio and Verint marks a pivotal moment in the evolution of the CX industry. Together, they will redefine what it means to deliver exceptional customer experiences by combining best-in-class technology with a customer-centric approach. Their shared focus on AI-powered solutions ensures that the combined company will remain at the forefront of innovation, setting new standards for excellence in the field.
For brands seeking to elevate their customer experience strategies, the combined expertise of Calabrio and Verint offers unparalleled value. Whether it’s optimizing contact center operations, automating routine tasks, or gaining actionable insights from customer data, the new entity is poised to become the go-to partner for organizations looking to thrive in today’s digital-first world.
What’s Next?
As the transaction progresses, stakeholders can expect updates via Verint’s Investor Relations page and regulatory filings. Once the deal closes, the newly formed company will embark on a mission to revolutionize the CX landscape, empowering businesses to build stronger connections with their customers through innovative, AI-driven solutions.
With Thoma Bravo’s backing and the combined strengths of Calabrio and Verint, the future of customer experience looks brighter than ever. This groundbreaking partnership is not just about merging two companies—it’s about creating a new standard for excellence in the CX space, where technology meets humanity to deliver extraordinary results.
About Thoma Bravo
Thoma Bravo is one of the largest software-focused investors in the world, with approximately $184 billion in assets under management as of March 31, 2025. Through its private equity, growth equity and credit strategies, the firm invests in growth-oriented, innovative companies operating in the software and technology sectors. Leveraging Thoma Bravo’s deep sector knowledge and strategic and operational expertise, the firm collaborates with its portfolio companies to implement operating best practices and drive growth initiatives. Over the past 20+ years, the firm has acquired or invested in approximately 535 companies representing approximately $275 billion in enterprise value (including control and non-control investments). The firm has offices in Chicago, Dallas, London, Miami, New York and San Francisco. For more information, visit Thoma Bravo’s website at thomabravo.com.
About Calabrio
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, delivering business outcomes by optimizing every customer interaction. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite that adapts to your business. Calabrio, Calabrio ONE, and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners. Calabrio operates in Canada under Calabrio Canada, Ltd., based in British Columbia.
