Wildix Unveils Wilma AI: The Intelligent Communication Assistant Transforming Business Workflows
Wildix, a global leader in Unified Communications as a Service (UCaaS), has announced the launch of Wilma AI, an advanced embedded communication specialist powered by the company’s proprietary agentic AI framework. Designed to enhance workplace communication, Wilma AI transforms everyday interactions into intelligent, real-time actions that drive efficiency and productivity. This introduction builds on Wildix’s recent rollout of agentic AI capabilities, which marked a significant shift toward autonomous, context-aware support across business environments.
Wilma AI is more than just a tool—it’s a teammate that integrates seamlessly into the Wildix ecosystem, making communication smarter, faster, and more intuitive. With her ability to listen, understand context, and take action where needed, Wilma empowers teams to stay focused, connected, and ahead of the curve.
Smarter Communication, Seamless Execution
Wilma AI is embedded across the entire Wildix solution suite, acting as a virtual assistant that supports human teams in their daily tasks. She excels at handling routine yet critical responsibilities, such as summarizing calls, updating systems, routing requests, and surfacing relevant information during conversations. By taking care of these follow-up actions, Wilma ensures that employees can concentrate on high-value activities that move the business forward.
“Wilma represents the next step in how teams collaborate with AI—reliably, securely, and without friction,” said Emiliano Tomasoni, Chief Marketing Officer at Wildix. “She’s designed to act where it matters most, helping businesses communicate more effectively and operate more efficiently.”
A True Teammate, Not Just Another Tool
What sets Wilma AI apart is her foundation in Wildix’s agentic AI framework. Unlike traditional AI tools, Wilma doesn’t just respond to commands; she understands context, makes decisions, and takes independent actions while staying aligned with each organization’s unique workflows, tone, and tools. This ensures that her contributions are both meaningful and tailored to specific business needs.
Deployment is effortless, thanks to a no-code studio that allows businesses to integrate Wilma in minutes. For those seeking deeper customization, open APIs enable scalable implementation across various systems. Whether it’s capturing call notes, updating CRM records, flagging urgent requests, or sharing key insights mid-conversation, Wilma handles follow-through tasks with precision and efficiency.
Fluent in over 15 languages, Wilma adapts effortlessly to global workforces. She communicates in French for customer service calls, Spanish on WhatsApp, or German in live chats—all while maintaining strict adherence to privacy standards like GDPR. Her versatility extends across multiple communication channels, including voice, chat, SMS, WhatsApp, and web platforms, ensuring consistent performance regardless of the medium.
Delivering Tangible Results Across Industries
Wilma AI is already proving her value in over 2,000 business environments worldwide, delivering measurable outcomes through autonomous, outcome-driven actions:
- Healthcare: Wilma automates after-hours scheduling, verifies insurance details, initiates follow-ups, and updates patient management systems. These capabilities have saved clinical teams hundreds of hours each month, allowing them to focus on delivering better care.
- Retail: From triggering restocks based on real-time inventory data to reporting incidents with automatic escalation protocols, Wilma enhances operational efficiency. She even applies promotions to active shopping carts—all via voice commands, eliminating the need for screens or supervisor intervention.
- Professional Services: Wilma streamlines administrative tasks by logging meeting notes, updating CRM pipelines, scheduling next steps, and routing action items to the appropriate teams. This ensures that nothing falls through the cracks and projects remain on track.
- Education: Schools and universities use Wilma to coordinate enrollment workflows, manage departmental communications, and ensure smooth transitions between stakeholders.
- Public Services: Local governments rely on Wilma to route resident inquiries, surface internal policies, and escalate urgent issues instantly. This improves response times and enhances public trust.
Bridging Physical and Digital Worlds
One of Wilma AI’s standout features is her ability to bridge physical and digital environments. For example, when a customer engages online—whether browsing products or initiating a support query—Wilma can trigger actions that sync in real time with in-store systems. This ensures continuity across all touchpoints, providing a seamless experience for customers and staff alike.
By integrating contextual awareness with real-time execution, Wilma eliminates silos and fosters collaboration across departments. Her presence ensures that every interaction is not only meaningful but also actionable, driving better outcomes for businesses and their customers.
Availability and Integration
Wilma AI is now available across Wildix platforms and partner networks, offering organizations of all sizes access to cutting-edge AI-powered communication solutions. Businesses looking to enhance their workflows and improve team productivity can leverage Wilma’s capabilities to unlock new levels of efficiency and innovation.
With Wilma AI, Wildix continues to lead the charge in redefining how businesses approach communication. By combining advanced AI technology with user-friendly integration, Wildix has created a solution that addresses the evolving needs of modern workplaces. As companies strive to keep pace with rapid technological advancements, Wilma AI stands out as a reliable, adaptable, and indispensable teammate ready to transform the way we work.
About Wildix
Wildix is a global Unified Communications as a Service (UCaaS) provider, offering voice, video, messaging and automation tools that help businesses collaborate more effectively. With a 100% channel-first model and deployments across more than 135 countries, Wildix serves fast-moving organizations in retail, healthcare, education and beyond.
